Dynamics 365 Ticketing System: A Quick Guide for Customer Service
Today, delivering exceptional customer service isn't just an option – it's a necessity. Microsoft Dynamics 365's ticketing system stands out as a powerful solution that can revolutionise how you handle customer support. Let’s unfold how to leverage this robust...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant
Today, most e-commerce companies face unprecedented challenges in managing their technological infrastructure. This Microsoft Dynamics 365 case study by Osmosys examines how a major player in the B2C retail market successfully navigated a complex digital...
Dynamics 365 for Professional Services: Level Up Industrial Practices
As we’re stepping into the initial period of 2024, the professional services industry is undergoing significant transformations, driven by evolving technologies and changing market dynamics. As per reports, the industry grew from $6.023 trillion in 2022 to $6.382...
AI in CRM: How Drastically AI is going to Transform the CRM Landscape in 2024?
Imagine a world where understanding each customer's unique needs and preferences isn't just a dream but a daily reality for businesses. As dawn breaks in 2024, this world is not a figment of imagination but a tangible reality, thanks to the revolutionary impact of...
Customer Engagement Made Easy: How AI Integration in CRM is Delivering Enhanced Experience
Imagine a small cafe where every customer's preference is remembered – from their favourite table to their usual order. This personalised attention is what made the cafe a community favourite. Now, envision this level of hyper-personalisation, but on a larger,...
Osmosys at the forefront of adapting to the “new normal”
On a sunny Monday afternoon in early Feb 2020, my boss and I were having a casual chat on ‘work-life balance’ and we instantly decided that it was time for a ‘break”. We quickly nailed-down on Goa as the best place to go on a quick vacation and enjoy the sandy...
Osmosys launches in the UK
Osmosys Software Solutions Pvt Ltd (India) this week opens a new subsidiary in London, UK. A Microsoft Partner, Osmosys has extensive experience of supporting business and organisations with digital transformation requirements, offering out-of-the-box and bespoke...
Keeping Your Medicines Cool
How Osmosys helped to reduce medicine wastage
Customising the Customer Journey
Using Dynamics 365 in the Retail Sector
Osmosys at the forefront of adapting to the “new normal”
On a sunny Monday afternoon in early Feb 2020, my boss and I were having a casual chat on ‘work-life balance’ and we instantly decided that it was time for a ‘break”. We quickly nailed-down on Goa as the best place to go on a quick vacation and enjoy the sandy...
Osmosys launches in the UK
Osmosys Software Solutions Pvt Ltd (India) this week opens a new subsidiary in London, UK. A Microsoft Partner, Osmosys has extensive experience of supporting business and organisations with digital transformation requirements, offering out-of-the-box and bespoke...
Keeping Your Medicines Cool
How Osmosys helped to reduce medicine wastage
Customising the Customer Journey
Using Dynamics 365 in the Retail Sector
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