Our Models
Hour Glass Model – Flexi
- Flexibility to chose Block-of-hour support per month (40/80/160).
- Leverage pool of experienced resources with varied skillsets.
- Value-based pricing for varied issues.
- Suitable for diversified companies in low security environments.
- Can be inexpensively outsourced for standard requirements.
- Highly leverageable model with good ROI.
FTE Model – Dedicated
- Comprehensive low overhead model to cover tickets, enhancements and projects.
- Standardized and mature processes.
- Consistency and knowledge retention with predictable service levels.
- Suitable for organizations with distributed teams and highly specific work environments.
- Highly leverageable model to manage SLA’s and 24/7 coverage.
- Cost effective model to manage internal team efficiencies.
ODC Model – Competency Centers
- Build Dedicated Offshore Delivery Center With varied skillsets and competencies.
- Scalable onsite-offshore delivery teams.
- Flexibly leverage Osmosys CoEs and SMES.
- Suited for enterprise-wide initiatives, across multiple technologies, regions and business units.
- Best practices sharing and retention of high level skill sets.
- ODC’s are highly leverage-able and scalable models.
Our Models
Hour Glass Model – Flexi
- Flexibility to chose Block-of-hour support per month (40/80/160).
- Leverage pool of experienced resources with varied skillsets.
- Value-based pricing for varied issues.
- Suitable for diversified companies in low security environments.
- Can be inexpensively outsourced for standard requirements.
- Highly leverageable model with good ROI.
FTE Model – Dedicated
- Comprehensive low overhead model to cover tickets, enhancements and projects.
- Standardized and mature processes.
- Consistency and knowledge retention with predictable service levels.
- Suitable for organizations with distributed teams and highly specific work environments.
- Highly leverageable model to manage SLA’s and 24/7 coverage.
- Cost effective model to manage internal team efficiencies.
ODC Model – Competency Centers
- Build Dedicated Offshore Delivery Center With varied skillsets and competencies.
- Scalable onsite-offshore delivery teams.
- Flexibly leverage Osmosys CoEs and SMES.
- Suited for enterprise-wide initiatives, across multiple technologies, regions and business units.
- Best practices sharing and retention of high level skill sets.
- ODC’s are highly leverage-able and scalable models.
Empowering Your Business with Expert Support
Our Managed Services
Scope of Services
- Production Support
- User Support
- Application Monitoring
- 24×7 Incident Management
- Problem root causes & Resolutions
Maintenance
- Application Support
- Minor Enhancements
- Database Administration
- Release Management
Service levels
- Operational level Agreements
- Balance Scorecard Reporting
As Microsoft Gold Partner with +125 strong experts, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to your business for the short and long-term.
Value Delivered to Our Clients
Data Collaboration Services Consulting
- Bug Fixes and Enhancements with stringent SLA’s.
- Skilled consultants with specialized knowledge to keep the “lights on”.
- Preventive maintenance procedures to proactively manage known issues
Value Driven
- Dedicated support engineers that quickly identify and resolve problems or issues, minimizing downtime and disruptions.
- Support services that are tailor-made to address specific needs, ensuring a more personalized and effective approach towards continuous development.
- Conduct training programs, empowering client teams to better utilize their products and services
Amphenol
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Implement and support NextCloud to enable seamless sharing of documents across sites globally has context menu.
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Infrastructure advisory and management to create optimal models of server deployments across sites.
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Support services to assist in ensuring that NextCloud processes comply with industry regulations and security standards across sites