Jan 21, 2026 | AI, AI in CRM
A large UK government experiment reported that Microsoft 365 Copilot users saved time on everyday tasks and reported improvements in work quality—at a scale that looks a lot like the complexity many enterprises deal with.A separate Microsoft customer story described...
Dec 3, 2025 | AI, AI in CRM
Have you ever wished your CRM could anticipate what your customers need before you do? Imagine if it could schedule follow-ups, prepare proposals and even resolve simple queries while you slept. That future isn’t sci-fi anymore – it’s the next wave of AI in CRM,...
Jul 23, 2025 | AI, AI in CRM
The tech trends in 2025 is evolving at breakneck speed, reshaping industries, redefining business models, and unlocking new opportunities. At Osmosys, we’ve spent years helping organisations adapt to change, and if there’s one thing we know, it’s that staying ahead of...
Aug 28, 2024 | CRM, Dynamics 365
Managing customer relationships becomes challenging when relying on outdated technology. Today, we’ll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our...
Jul 15, 2024 | CRM, Power Apps
Today, most businesses struggle with data silos, where valuable information is trapped in different systems. Perhaps, that’s why connecting your D365 Sales data with your ERP is crucial for success. You can unlock insights and streamline your operations by...
May 20, 2024 | CRM, Dynamics 365
In the modern business world, getting projects done efficiently is key to success. However, managing projects can be a complex endeavour, often involving multiple stakeholders, intricate tasks, and dynamic timelines. Microsoft has a powerful suite of tools that...
