Building Autonomous AI Agents in Dynamics 365 – Release Wave 2 Update
Today, we stand at the dawn of a new era—defined by autonomous AI agents in Dynamics 365. Microsoft’s Release Wave 2 signals a revolutionary shift from incremental feature updates to truly intelligent, agent-orchestrated systems. If you’re exploring early access or...
How do Dynamics 365 and Microsoft Fabric unlock unified compliance for global enterprises?
Imagine a business operating across 20 countries, each region drowning in its own data lake. Marketing teams in New York track customer behaviour in Dynamics 365. Supply chain analysts in Frankfurt rely on SAP. Finance in Tokyo swears by Salesforce. While these...
Beyond Sales Pipelines: Leveraging Dynamics 365’s AI-Driven Predictive Analytics for Hyper-Personalised Customer Journeys
Wait, why Dynamics 365? In today’s hyper-competitive market, businesses are no longer judged solely on their ability to close deals but on their capacity to deliver meaningful, personalised experiences at every stage of the customer journey. Traditional sales...
What’s new and fresh in Dynamics 365 for 2025?
The business technology landscape is evolving, and Dynamics 365 for 2025 is leading the charge. As companies seek meaningful digital transformation in 2025, Microsoft's integrated solution isn't just updating—it's reimagining how businesses operate. This blog isn't...
How a Leading UK Gift Retailer Implemented Successful Digital Transformation with Osmosys?
In the competitive world of experiential gifting, getting agile digital transformation isn't just an advantage—it's a necessity. This transformation story follows one of the UK's premier online gift experience retailers, known for their diverse offerings ranging from...
The Best Microsoft PowerApps Use Cases for 2025
2024 is ending in 7 weeks and the new year is going to be all about process automation. Microsoft PowerApps, a no-code platform for creating custom applications, has emerged as a significant solution for enterprises looking to digitise their workflows and reduce...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant
Today, most e-commerce companies face unprecedented challenges in managing their technological infrastructure. This Microsoft Dynamics 365 case study by Osmosys examines how a major player in the B2C retail market successfully navigated a complex digital...
Upgrade Efficiently from Dynamics NAV to Dynamics 365 Business Central: A Complete Guide
Dynamics 365 Business Central is the current evolution of NAV, designed to meet the needs of modern businesses. It offers cloud-based flexibility, improved security, and many new features that could boost your operations significantly. Navigating the Journey from NAV...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant
Today, most e-commerce companies face unprecedented challenges in managing their technological infrastructure. This Microsoft Dynamics 365 case study by Osmosys examines how a major player in the B2C retail market successfully navigated a complex digital...
Upgrade Efficiently from Dynamics NAV to Dynamics 365 Business Central: A Complete Guide
Dynamics 365 Business Central is the current evolution of NAV, designed to meet the needs of modern businesses. It offers cloud-based flexibility, improved security, and many new features that could boost your operations significantly. Navigating the Journey from NAV...
Personalising Customer Engagement in 2024: How AI in CRM is Introducing and Shaping the Future
Sarah, a small business owner, recently stepped into the world of AI-powered CRM. Initially overwhelmed by the complexity, she soon found herself surprised by the transformation it brought to her customer interactions. Today, CRM systems are pivotal in nurturing...
6 Ways How AI is Unlocking Powerful Customer Insights
Do you know who your customers are? Do you know what compels customers to buy your goods or use your services? Do you know how many customers are unhappy and looking at competitors or alternatives? In what way are you going to keep them? Customer insight is essential...
Predictive Analytics in CRM: How To Help Your CRM Software Speak Your Customer’s Language
Customer relationship management (CRM) software is essential for managing interactions with customers and prospects. Integrating artificial intelligence (AI) capabilities like predictive analytics can take CRM to the next level. AI predictive analytics utilizes...
10 Revolutionary Ways AI Powered CRM: Efficiency and Personalisation
By 2025, Gartner predicts that over 85% of customer interactions will be managed without a human. That means generative AI will interact with customers and solve their issues. This statistic underlines the transformative power of artificial intelligence (AI) in...
Power of AI-Driven Customer Data Analysis in CRM: Ignite Your Business Growth & Redefine Industry Standards
AI utilizes advanced algorithms and predictive analytics to process vast amounts of customer data, leading to valuable insights and enhanced personalization. By leveraging AI, companies can now uncover hidden patterns and trends that were previously inaccessible in...
The Great Evolution of Customer Relationship Management: Integration of AI
Tracing the evolution of CRM is like watching a seed grow into a tree, with AI being the sunlight spurring its rapid growth. Remember when Customer Relationship Management (CRM) systems were merely digital rolodexes, holding client information without deeper...