Omnichannel and Conversational AI to Meet Customers Where They Are

Omnichannel and Conversational AI to Meet Customers Where They Are

Dec 22, 2025 | AI

Think about the last time you contacted a company. You probably didn’t start with “I will call them.” You opened a chat, replied to an email thread, sent a WhatsApp message, or dropped a DM on social media. Customers move between channels without thinking. The gap...
AI in CRM: Agentic AI and Governance in Dynamics 365

AI in CRM: Agentic AI and Governance in Dynamics 365

Dec 3, 2025 | AI, AI in CRM

Have you ever wished your CRM could anticipate what your customers need before you do? Imagine if it could schedule follow-ups, prepare proposals and even resolve simple queries while you slept. That future isn’t sci-fi anymore – it’s the next wave of AI in CRM,...
10 Emerging Tech Trends Every Business Should Watch in 2025

10 Emerging Tech Trends Every Business Should Watch in 2025

Jul 23, 2025 | AI, AI in CRM

The tech trends in 2025 is evolving at breakneck speed, reshaping industries, redefining business models, and unlocking new opportunities. At Osmosys, we’ve spent years helping organisations adapt to change, and if there’s one thing we know, it’s that staying ahead of...