Change Management for Intelligent Automation: How AI + Workflows Actually Stick
That’s not an automation problem. It’s a change management problem. Intelligent automation (AI + workflows + RPA) can reduce repetitive effort and improve consistency. But it only pays off when people trust the outputs, know how exceptions are handled, and can see...
Accelerate Growth and ROI with Dynamics 365 for Startups
As a startup, your ability to scale efficiently while maintaining agility is critical. Microsoft Dynamics 365 for startups, especially with its 2025 Release Wave 1 updates, offers a powerful suite of AI-driven tools to automate processes, enhance customer engagement,...
Microsoft Dynamics 365 Business Central Reimplementation: When and Why to Start Fresh
Sometimes, upgrading your existing D365 BC system isn’t enough, and that's why Business Central Reimplementation becomes essential. In the last two decades, we’ve seen how businesses evolve, and how their technology needs to evolve with them. That’s when...
Microsoft Fabric: Your Complete Guide to Getting Started in 2025
Microsoft Fabric is transforming how organisations handle their data analytics. Think of it as your all-in-one platform that brings together Power BI, Azure Data Factory, and Azure Synapse. Instead of juggling multiple tools, you get everything in one place. Dinesh...
How to Add and Use Tooltips in Dynamics 365?
Tooltips in Dynamics 365 is a game-changing feature that can transform how your users interact with your CRM system. As expert D365 consultants, we've seen countless organisations struggle with data accuracy and user adoption - until they discovered the power of this...
Business Central VAT Posting Dates Issue: Step-by-step Solution
Have you been facing issues with Business Central VAT posting dates since the New Year began? You're not alone. Microsoft's recent updates to the VAT setup have caused some unexpected challenges for users returning from their holiday break. Let's dive into what's...
Microsoft Dynamics 365 Business Central for Advanced Accounting Operations
Accounting is one of the key pillars that supports strategic planning and decision-making in an organisation. Microsoft Dynamics 365 Business Central emerges as a transformative solution, revolutionising the approach to accounting and financial management. Let’s...
Elevate Your eCommerce Game with Microsoft Dynamics 365 Integration
Integrating a CRM like Dynamics 365 for eCommerce businesses is an absolute necessity. With global retail eCommerce sales projected to reach a staggering $8 trillion by 2027, online retailers face significant opportunities and challenges. Businesses are increasingly...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Microsoft Dynamics 365 Business Central for Advanced Accounting Operations
Accounting is one of the key pillars that supports strategic planning and decision-making in an organisation. Microsoft Dynamics 365 Business Central emerges as a transformative solution, revolutionising the approach to accounting and financial management. Let’s...
Elevate Your eCommerce Game with Microsoft Dynamics 365 Integration
Integrating a CRM like Dynamics 365 for eCommerce businesses is an absolute necessity. With global retail eCommerce sales projected to reach a staggering $8 trillion by 2027, online retailers face significant opportunities and challenges. Businesses are increasingly...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Unlocking Superior Marketing ROI with Microsoft Dynamics 365 Marketing
Marketing isn’t just about intuition anymore. It's about insights. It's about looking at the vast sea of data, diving into it, exploring it, and drawing meaningful, actionable conclusions. In this regard, Microsoft embodies a philosophy - “unlike traditional CRMs that...
Maximise Your Business Goals With Microsoft Dynamics 365 Sales
In today's business landscape, optimising sales strategies is paramount. And having a cutting-edge CRM tool is equally significant. In this regard, Microsoft Dynamics 365 Sales represents the nexus of advanced technology and modern business processes. To navigate such...
Diving Deep into the World of CRM: Microsoft Dynamics 365 Overview
In an era where efficiency and value are highly essential, businesses seek ways to deliver more in less time. Imagine Dynamics 365, a platform where modular, prebuilt applications seamlessly integrate, allowing your teams to quickly augment solutions and accelerate...
Background service management using Hosted Service
Introduction Long running tasks are very common in an API application. Tasks like data synchronization, periodic updates and background processing can be done asynchronously. ASP.NET Core Hosted Service can be used to implement background tasks. Hosted Service was...
Canvas Apps: Empowering Low-Code Development
Canvas : In computer science and visualization, a canvas is a container that holds various drawing elements (lines, shapes, text, frames containing other elements, etc.). App : App is an abbreviated form of the word "application." An application is a software program...
MS Dynamics 365: Addressing Implementation Challenges
Microsoft Dynamics 365 is a powerful suite of business applications that helps organizations with manage various aspects of their operations. While the benefits of implementing MS Dynamics 365 are substantial, it's important to be aware of the challenges that can...