Managing Database Volumes: Top Microsoft Tools You Should Use
As data explodes, managing database volumes and their efficiency is crucial to keep performance high, costs low, and operations smooth. Microsoft offers a powerful ecosystem of tools designed to help you handle growing database volumes with ease. Here’s a quick guide...
How to Choose the Best Microsoft Dynamics Partner: An Expert Guide for 2025
Are you struggling to find the right Microsoft Dynamics partner for your business? You're not alone. Recent studies show that over 55% of ERP projects fall short of expectations – often because companies rush into choosing their implementation partner. Why Your Choice...
Microsoft Business Central: Complete Guide to User Profiles and Permissions
The tech landscape is revolutionising every day and today Microsoft Business Central isn't just about user management – it's about efficiency and productivity. It offers powerful ways to control what users see and what they can do, ensuring everyone has exactly what...
How a Leading UK Gift Retailer Implemented Successful Digital Transformation with Osmosys?
In the competitive world of experiential gifting, getting agile digital transformation isn't just an advantage—it's a necessity. This transformation story follows one of the UK's premier online gift experience retailers, known for their diverse offerings ranging from...
The Best Microsoft PowerApps Use Cases for 2025
2024 is ending in 7 weeks and the new year is going to be all about process automation. Microsoft PowerApps, a no-code platform for creating custom applications, has emerged as a significant solution for enterprises looking to digitise their workflows and reduce...
A Complete Guide to Exporting Data from Dynamics 365 and Power Apps
Exporting Data from Dynamics 365 and Power Apps with accuracy and precision. Although these platforms are great at organising your business data, their real strength lies in the ability to convert that data into insights, via strategic exports. This blog will...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant
Today, most e-commerce companies face unprecedented challenges in managing their technological infrastructure. This Microsoft Dynamics 365 case study by Osmosys examines how a major player in the B2C retail market successfully navigated a complex digital...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant
Today, most e-commerce companies face unprecedented challenges in managing their technological infrastructure. This Microsoft Dynamics 365 case study by Osmosys examines how a major player in the B2C retail market successfully navigated a complex digital...
Dynamics 365 for Professional Services: Level Up Industrial Practices
As we’re stepping into the initial period of 2024, the professional services industry is undergoing significant transformations, driven by evolving technologies and changing market dynamics. As per reports, the industry grew from $6.023 trillion in 2022 to $6.382...
AI in CRM: How Drastically AI is going to Transform the CRM Landscape in 2024?
Imagine a world where understanding each customer's unique needs and preferences isn't just a dream but a daily reality for businesses. As dawn breaks in 2024, this world is not a figment of imagination but a tangible reality, thanks to the revolutionary impact of...
Customer Engagement Made Easy: How AI Integration in CRM is Delivering Enhanced Experience
Imagine a small cafe where every customer's preference is remembered – from their favourite table to their usual order. This personalised attention is what made the cafe a community favourite. Now, envision this level of hyper-personalisation, but on a larger,...
AI in Marketing: How Modern CRM is Revolutionising Customer Engagement
The CRM industry has completely changed because of AI in marketing, which has helped businesses improve customer journeys, maximise content distribution, and more effectively target customers. The rapid advancement of technology, particularly in the areas of machine...
The Power-Packed Guide to AI-Enabled Customer Segmentation with Dynamics 365
Customer segmentation is the process of grouping customers into specific subsets based on common characteristics such as demographics, interests, needs, or behaviors. The goal is to target each segment effectively and optimize the customer experience. With the rise of...
Personalising Customer Engagement in 2024: How AI in CRM is Introducing and Shaping the Future
Sarah, a small business owner, recently stepped into the world of AI-powered CRM. Initially overwhelmed by the complexity, she soon found herself surprised by the transformation it brought to her customer interactions. Today, CRM systems are pivotal in nurturing...