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AI-Powered Customer Service Case Management in Dynamics 365

AI-Powered Customer Service Case Management in Dynamics 365

by Shivani Sharma | Oct 14, 2025 | Dynamics 365

The landscape of customer service case management has fundamentally shifted. Today's customers expect instant, personalised, and accurate support across multiple channels, whilst businesses demand operational efficiency and measurable ROI. AI-powered customer service...

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AI and Automation in Power Apps: Transforming Business App Development

AI and Automation in Power Apps: Transforming Business App Development

by Shivani Sharma | May 15, 2025 | Co-pilot, Power Apps

Automation in Power Apps is revolutionising how businesses build and manage custom applications by embedding advanced intelligent capabilities.  The 2025 release wave 1 brings a new era of AI-first, low-code development that empowers users-from business makers to pro...

Sustainability Features in Dynamics 365 Business Central: New Tools for ESG Reporting and CSRD Preparation

Sustainability Features in Dynamics 365 Business Central: New Tools for ESG Reporting and CSRD Preparation

by Shivani Sharma | May 7, 2025 | Business Central, Dynamics 365

As environmental, social, and governance (ESG) compliance becomes a critical priority for businesses worldwide, Microsoft Dynamics 365 Business Central is evolving to meet these growing demands.  The 2025 release wave introduces powerful new sustainability...

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Benefits of a Microsoft Dynamics Partner: Why Your Business Needs One in 2025

Benefits of a Microsoft Dynamics Partner: Why Your Business Needs One in 2025

by Shivani Sharma | Feb 18, 2025 | Dynamics 365

Ever wondered why some businesses seem to get more out of their Microsoft Dynamics investment than others? The secret often lies in having the right Microsoft Dynamics partner. Let's explore why partnering with these experts can be a game-changer for your business....

How to Choose the Best Microsoft Dynamics Partner: An Expert Guide for 2025

How to Choose the Best Microsoft Dynamics Partner: An Expert Guide for 2025

by Shivani Sharma | Feb 12, 2025 | Dynamics 365

Are you struggling to find the right Microsoft Dynamics partner for your business? You're not alone. Recent studies show that over 55% of ERP projects fall short of expectations – often because companies rush into choosing their implementation partner. Why Your Choice...

Microsoft Business Central: Complete Guide to User Profiles and Permissions

Microsoft Business Central: Complete Guide to User Profiles and Permissions

by Shivani Sharma | Feb 6, 2025 | Business Central

The tech landscape is revolutionising every day and today Microsoft Business Central isn't just about user management – it's about efficiency and productivity. It offers powerful ways to control what users see and what they can do, ensuring everyone has exactly what...

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Mastering Dynamics 365 Business Central Updates

Mastering Dynamics 365 Business Central Updates

by Shivani Sharma | Dec 16, 2024 | Dynamics 365

Before learning about the Business Central Updates; let's unfold why any updates are needed. In the boardroom of modern business, there's a silent killer of productivity: outdated software. Imagine losing a critical contract because your systems couldn't keep up, or...

Power BI Migration for Strategic Business Intelligence in 2025

Power BI Migration for Strategic Business Intelligence in 2025

by Shivani Sharma | Dec 11, 2024 | Power BI

In today's lightning-fast digital world, data isn't just information, it's your our most powerful business asset. And as we’re approaching 2025, businesses face a critical choice: evolve with data or get left behind. Microsoft Power BI is your gateway to...

Microsoft Power BI: 10 Years of Impeccable Digital Transformation and Upcoming Pricing Changes

Microsoft Power BI: 10 Years of Impeccable Digital Transformation and Upcoming Pricing Changes

by Shivani Sharma | Dec 4, 2024 | Power BI

As we approach 2025, Microsoft is marking a significant milestone in its Microsoft Power BI journey, reflecting on a transformative decade of business intelligence and analytics while announcing a strategic pricing adjustment that underscores the platform's growing...

What’s new and fresh in Dynamics 365 for 2025?

What’s new and fresh in Dynamics 365 for 2025?

by Shivani Sharma | Dec 2, 2024 | Dynamics 365

The business technology landscape is evolving, and Dynamics 365 for 2025 is leading the charge. As companies seek meaningful digital transformation in 2025, Microsoft's integrated solution isn't just updating—it's reimagining how businesses operate. This blog isn't...

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Mastering Dynamics 365 Business Central Updates

Mastering Dynamics 365 Business Central Updates

by Shivani Sharma | Dec 16, 2024 | Dynamics 365

Before learning about the Business Central Updates; let's unfold why any updates are needed. In the boardroom of modern business, there's a silent killer of productivity: outdated software. Imagine losing a critical contract because your systems couldn't keep up, or...

Power BI Migration for Strategic Business Intelligence in 2025

Power BI Migration for Strategic Business Intelligence in 2025

by Shivani Sharma | Dec 11, 2024 | Power BI

In today's lightning-fast digital world, data isn't just information, it's your our most powerful business asset. And as we’re approaching 2025, businesses face a critical choice: evolve with data or get left behind. Microsoft Power BI is your gateway to...

Microsoft Power BI: 10 Years of Impeccable Digital Transformation and Upcoming Pricing Changes

Microsoft Power BI: 10 Years of Impeccable Digital Transformation and Upcoming Pricing Changes

by Shivani Sharma | Dec 4, 2024 | Power BI

As we approach 2025, Microsoft is marking a significant milestone in its Microsoft Power BI journey, reflecting on a transformative decade of business intelligence and analytics while announcing a strategic pricing adjustment that underscores the platform's growing...

What’s new and fresh in Dynamics 365 for 2025?

What’s new and fresh in Dynamics 365 for 2025?

by Shivani Sharma | Dec 2, 2024 | Dynamics 365

The business technology landscape is evolving, and Dynamics 365 for 2025 is leading the charge. As companies seek meaningful digital transformation in 2025, Microsoft's integrated solution isn't just updating—it's reimagining how businesses operate. This blog isn't...

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Upgrade Efficiently from Dynamics NAV to Dynamics 365 Business Central: A Complete Guide

Upgrade Efficiently from Dynamics NAV to Dynamics 365 Business Central: A Complete Guide

by Shivani Sharma | Jul 22, 2024 | Dynamics 365

Dynamics 365 Business Central is the current evolution of NAV, designed to meet the needs of modern businesses. It offers cloud-based flexibility, improved security, and many new features that could boost your operations significantly. Navigating the Journey from NAV...

Integrate D365 Sales Easily with an ERP using Custom Connectors

Integrate D365 Sales Easily with an ERP using Custom Connectors

by Shivani Sharma | Jul 15, 2024 | CRM, Power Apps

Today, most businesses struggle with data silos, where valuable information is trapped in different systems. Perhaps, that’s why connecting your D365 Sales data with your ERP is crucial for success.  You can unlock insights and streamline your operations by...

Leveraging Power Automate for Simplified Lead Routing based on Custom Logic in D365

Leveraging Power Automate for Simplified Lead Routing based on Custom Logic in D365

by Shivani Sharma | Jul 5, 2024 | Power Apps

In today's sales environment, efficient lead routing can make or break your company's success. For businesses using Microsoft Dynamics CRM, specifically D365, managing and distributing leads effectively is crucial for maximising conversion rates and driving revenue...

An Easy Guide to Dockerize a .NET Application

An Easy Guide to Dockerize a .NET Application

by Shivani Sharma | Jul 3, 2024 | .NET Core

Introduction This guide provides a step-by-step guide for dockerizing a .NET project . Dockerizing ensures consistent dependency versions and effortless cross-environment compatibility. It simplifies development and deployment processes significantly. Prerequisites...

How Does Microsoft Sharepoint Work?

How Does Microsoft Sharepoint Work?

by Shivani Sharma | Jun 19, 2024 | Dynamics 365, Share Point

Whether you’re a small business owner, a project manager, or part of a larger enterprise, understanding how SharePoint works can significantly boost your team’s productivity and communication. In this blog, we’ll explore the ins and outs of SharePoint, focusing on its...

Automate Resource Management with Teams, Planner, and Dynamics 365 Project Service

Automate Resource Management with Teams, Planner, and Dynamics 365 Project Service

by Shivani Sharma | May 20, 2024 | CRM, Dynamics 365

In the modern business world, getting projects done efficiently is key to success. However, managing projects can be a complex endeavour, often involving multiple stakeholders, intricate tasks, and dynamic timelines.  Microsoft has a powerful suite of tools that...

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#108 Workafella cyber Crown, Sec II, HUDA Techno Enclave. Madhapur, Hyderabad
India – 500081
sales@osmosys.co
+91 40 2340 1007

9 Appold Street
London, England, EC2A 2AP
United Kingdom
sales.uk@osmosys.co
+44 (0) 20 3151 4830

Unit #2306
888 Carnarvon Street
New Westminster
BC, V3M0C6
Canada

Quick Links

Home

About

Services

Products

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Resources

Contact us

Connect with us

Copyright ©2026 Osmosys Software Solutions | All Rights reserved
Website Terms of Use | Privacy & Cookie Policy