How D365, Power Platform, and MS 365 Work Together to Create a Connected Customer Journey?

Nov 20, 2025 | Dynamics 365, Microsoft Tools, Power Apps

If you’ve ever felt like your business systems, there is no connected customer journey, are talking in different languages — your CRM says one thing, your marketing tool says another, and your teams are juggling between emails, Excel sheets, and dashboards — you’re...

Direct Lake and Import in Power BI: The Future of Scalable Data Modelling

Nov 3, 2025 | Microsoft Fabric, Power BI

The ability to combine Direct Lake and Import in Power BI marks one of the most significant transformations in data modelling within Microsoft Fabric. This hybrid approach combines the performance efficiency of Import Mode with the scalability and near-real-time...

AI-Powered Customer Service Case Management in Dynamics 365

Oct 14, 2025 | Dynamics 365

The landscape of customer service case management has fundamentally shifted. Today’s customers expect instant, personalised, and accurate support across multiple channels, whilst businesses demand operational efficiency and measurable ROI. AI-powered customer...

Smarter Quadrant Charts in Power BI: Unlock Visual Insights with Dynamic, Colourful, Native Charts

Oct 1, 2025 | Power BI

In today’s data-driven world, clear and actionable visualisations are essential for informed decision-making. Among the most powerful analytical tools are quadrant charts—graphs that categorise and evaluate entities based on two key metrics. These visuals help...

AI Agents in Dynamics 365: Your New AI-Powered Teammates

Sep 18, 2025 | AI, Co-pilot, Dynamics 365

The business landscape is shifting faster than ever, and the companies that thrive are those that embrace intelligent automation. Microsoft’s latest innovation—AI agents in Dynamics 365—isn’t just another technology update. These autonomous digital...