CRM Archives - Page 7 of 7

10 Revolutionary Ways AI Powered CRM: Efficiency and Personalisation

Dec 15, 2023 | CRM

By 2025, Gartner predicts that over 85% of customer interactions will be managed without a human. That means generative AI will interact with customers and solve their issues. This statistic underlines the transformative power of artificial intelligence (AI) in...

Configure SLA in Dynamics 365

May 16, 2023 | Dynamics 365

What exactly are SLAs? SLAs, or Service level Agreements, establish the level of service provided to clients in many businesses. Using SLAs in Dynamics 365 Customer Service, we can define the level of service or support an organization agrees to provide a customer....

Why Should You Customise Your CRM – Now!

Nov 4, 2019 | UK

Bringing in new customers while keeping your existing ones attentive is essential for sustained business success and growth. Securing a prominent market share and marketing great products or services is only half the battle. A lot of companies use Customer...