How do Dynamics 365 and Microsoft Fabric unlock unified compliance for global enterprises?
Imagine a business operating across 20 countries, each region drowning in its own data lake. Marketing teams in New York track customer behaviour in Dynamics 365. Supply chain analysts in Frankfurt rely on SAP. Finance in Tokyo swears by Salesforce. While these...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Personalising Customer Engagement in 2024: How AI in CRM is Introducing and Shaping the Future
Sarah, a small business owner, recently stepped into the world of AI-powered CRM. Initially overwhelmed by the complexity, she soon found herself surprised by the transformation it brought to her customer interactions. Today, CRM systems are pivotal in nurturing...
6 Ways How AI is Unlocking Powerful Customer Insights
Do you know who your customers are? Do you know what compels customers to buy your goods or use your services? Do you know how many customers are unhappy and looking at competitors or alternatives? In what way are you going to keep them? Customer insight is essential...
Predictive Analytics in CRM: How To Help Your CRM Software Speak Your Customer’s Language
Customer relationship management (CRM) software is essential for managing interactions with customers and prospects. Integrating artificial intelligence (AI) capabilities like predictive analytics can take CRM to the next level. AI predictive analytics utilizes...
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