AI-Powered Customer Service Case Management in Dynamics 365

Oct 14, 2025 | Dynamics 365

The landscape of customer service case management has fundamentally shifted. Today’s customers expect instant, personalised, and accurate support across multiple channels, whilst businesses demand operational efficiency and measurable ROI. AI-powered customer...

Smarter Quadrant Charts in Power BI: Unlock Visual Insights with Dynamic, Colourful, Native Charts

Oct 1, 2025 | Power BI

In today’s data-driven world, clear and actionable visualisations are essential for informed decision-making. Among the most powerful analytical tools are quadrant charts—graphs that categorise and evaluate entities based on two key metrics. These visuals help...

AI Agents in Dynamics 365: Your New AI-Powered Teammates

Sep 18, 2025 | AI, Co-pilot, Dynamics 365

The business landscape is shifting faster than ever, and the companies that thrive are those that embrace intelligent automation. Microsoft’s latest innovation—AI agents in Dynamics 365—isn’t just another technology update. These autonomous digital...

Power BI Standalone Copilot: Accelerate Analytics with Fabric MLVs

Sep 2, 2025 | Dynamics 365, Microsoft Fabric, Power BI

Modern businesses are drowning in data while thirsting for insights. The challenge isn’t data availability, it’s the speed and efficiency with which organisations can transform raw information into actionable intelligence.  Microsoft’s latest...

Building Autonomous AI Agents in Dynamics 365 – Release Wave 2 Update

Aug 20, 2025 | Dynamics 365

Today, we stand at the dawn of a new era—defined by autonomous AI agents in Dynamics 365. Microsoft’s Release Wave 2 signals a revolutionary shift from incremental feature updates to truly intelligent, agent-orchestrated systems. If you’re exploring early access or...