AI Governance Checklist for Dynamics 365 + Power Platform

Jan 14, 2026 | AI

From copilots to agents: guardrails you can ship without freezing delivery Picture this. Your sales lead asks for an AI agent that follows up on every inbound lead.Your service head wants Copilot to summarize cases and suggest next actions.Your ops team wants flows...

Digital Transformation in Marketing for 2026: Threads, Bluesky & Employee-Generated Content

Dec 24, 2025 | Digital Transformation

Marketing teams are walking into 2026 with two realities at once: audiences are splitting across more platforms, and budgets are being asked to do more with less. That’s exactly why digital transformation in marketing can’t just mean “adding new tools.” It means...

Omnichannel and Conversational AI to Meet Customers Where They Are

Dec 22, 2025 | AI

Think about the last time you contacted a company. You probably didn’t start with “I will call them.” You opened a chat, replied to an email thread, sent a WhatsApp message, or dropped a DM on social media. Customers move between channels without thinking. The gap...

IoT-Enabled Dynamics CRM & Real-Time Intelligence: From Data Streams to Decisions

Dec 10, 2025 | Dynamics 365

Have you ever lost a customer because your support team didn’t know a machine was about to fail? Or because no one saw a temperature spike in your cold-storage facility? As devices become smarter, your Dynamics CRM must become smarter too. Analysts expect that most...

AI in CRM: Agentic AI and Governance in Dynamics 365

Dec 3, 2025 | AI, AI in CRM

Have you ever wished your CRM could anticipate what your customers need before you do? Imagine if it could schedule follow-ups, prepare proposals and even resolve simple queries while you slept. That future isn’t sci-fi anymore – it’s the next wave of AI in CRM,...