Dec 3, 2025 | AI, AI in CRM
Have you ever wished your CRM could anticipate what your customers need before you do? Imagine if it could schedule follow-ups, prepare proposals and even resolve simple queries while you slept. That future isn’t sci-fi anymore – it’s the next wave of AI in CRM,...
Nov 20, 2025 | Dynamics 365, Microsoft Tools, Power Apps
If you’ve ever felt like your business systems, there is no connected customer journey, are talking in different languages — your CRM says one thing, your marketing tool says another, and your teams are juggling between emails, Excel sheets, and dashboards — you’re...
Nov 3, 2025 | Microsoft Fabric, Power BI
The ability to combine Direct Lake and Import in Power BI marks one of the most significant transformations in data modelling within Microsoft Fabric. This hybrid approach combines the performance efficiency of Import Mode with the scalability and near-real-time...
Oct 14, 2025 | Dynamics 365
The landscape of customer service case management has fundamentally shifted. Today’s customers expect instant, personalised, and accurate support across multiple channels, whilst businesses demand operational efficiency and measurable ROI. AI-powered customer...
