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Exploring the Power of Dynamics 365 Copilot for Sales and Customer Service

Exploring the Power of Dynamics 365 Copilot for Sales and Customer Service

by Prateek | Apr 1, 2025 | Dynamics 365

Welcome to our exploration of Dynamics 365 Copilot, an AI-powered assistant integrated into Microsoft Dynamics 365, specifically designed to transform sales and customer service operations.  Let’s explore how this tool can help businesses work smarter, not...

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Power BI Migration: Your Roadmap to Strategic Business Intelligence in 2025

Power BI Migration: Your Roadmap to Strategic Business Intelligence in 2025

by Prateek | Dec 11, 2024 | Power BI

In today's lightning-fast digital world, data isn't just information, it's your most powerful business asset. And as we’re approaching 2025, businesses face a critical choice: evolve with data or get left behind. Microsoft Power BI is your gateway to transformative...

Microsoft Power BI: 10 Years of Impeccable Digital Transformation and Upcoming Pricing Changes

Microsoft Power BI: 10 Years of Impeccable Digital Transformation and Upcoming Pricing Changes

by Prateek | Dec 4, 2024 | Power BI

As we approach 2025, Microsoft is marking a significant milestone in its Microsoft Power BI journey, reflecting on a transformative decade of business intelligence and analytics while announcing a strategic pricing adjustment that underscores the platform's growing...

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What’s there for D365 Customer Service in Wave 2?

What’s there for D365 Customer Service in Wave 2?

by Prateek | Aug 22, 2024 | Co-pilot, Dynamics 365

Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...

Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting

Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting

by Prateek | Aug 21, 2024 | Dynamics 365

Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...

Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant

Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant

by Prateek | Aug 1, 2024 | Microsoft Dynamics 365

Today, most e-commerce companies face unprecedented challenges in managing their technological infrastructure. This Microsoft Dynamics 365 case study by Osmosys examines how a major player in the B2C retail market successfully navigated a complex digital...

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From Contact to Connection: Building Strong Client Relationships with Personalised Engagement

From Contact to Connection: Building Strong Client Relationships with Personalised Engagement

by Prateek | Feb 15, 2024 | CRM, Microsoft Dynamics 365

In the complex world of business, the foundation of success is the relationships we build with our clients. We go beyond mere contacts to forge meaningful connections that stand the test of time. This journey from client contact to client connection is where...

The Best of all Centralised Project Management Tools: Conquer Project Chaos

The Best of all Centralised Project Management Tools: Conquer Project Chaos

by Prateek | Feb 13, 2024 | Dynamics 365

Ever feel like your project management tools are spinning out of control? Juggling deadlines, managing resources, and keeping stakeholders happy – it's enough to make any project manager pull their hair out. But what if you could see exactly what's happening in your...

A Complete 101 Guide to Project Business Automation

A Complete 101 Guide to Project Business Automation

by Prateek | Feb 2, 2024 | Dynamics 365, CRM

The concept of Project Business Automation (PBA) has become a cornerstone for businesses in the professional services sector. It represents a convergence of various automation and management tools designed to enhance the efficiency and effectiveness of project-based...

Streamlining Operations: How Easily PSA Tools Addresses The Common Consulting Firm Challenges

Streamlining Operations: How Easily PSA Tools Addresses The Common Consulting Firm Challenges

by Prateek | Jan 22, 2024 | CRM, Dynamics 365

In the world of consulting, staying ahead means embracing digital transformation. With the ever-evolving business landscape, consulting firms face an array of challenges, from managing complex projects and diverse client expectations to ensuring efficient resource...

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From Contact to Connection: Building Strong Client Relationships with Personalised Engagement

From Contact to Connection: Building Strong Client Relationships with Personalised Engagement

by Prateek | Feb 15, 2024 | CRM, Microsoft Dynamics 365

In the complex world of business, the foundation of success is the relationships we build with our clients. We go beyond mere contacts to forge meaningful connections that stand the test of time. This journey from client contact to client connection is where...

The Best of all Centralised Project Management Tools: Conquer Project Chaos

The Best of all Centralised Project Management Tools: Conquer Project Chaos

by Prateek | Feb 13, 2024 | Dynamics 365

Ever feel like your project management tools are spinning out of control? Juggling deadlines, managing resources, and keeping stakeholders happy – it's enough to make any project manager pull their hair out. But what if you could see exactly what's happening in your...

A Complete 101 Guide to Project Business Automation

A Complete 101 Guide to Project Business Automation

by Prateek | Feb 2, 2024 | Dynamics 365, CRM

The concept of Project Business Automation (PBA) has become a cornerstone for businesses in the professional services sector. It represents a convergence of various automation and management tools designed to enhance the efficiency and effectiveness of project-based...

Streamlining Operations: How Easily PSA Tools Addresses The Common Consulting Firm Challenges

Streamlining Operations: How Easily PSA Tools Addresses The Common Consulting Firm Challenges

by Prateek | Jan 22, 2024 | CRM, Dynamics 365

In the world of consulting, staying ahead means embracing digital transformation. With the ever-evolving business landscape, consulting firms face an array of challenges, from managing complex projects and diverse client expectations to ensuring efficient resource...

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Customising the Customer Journey

Customising the Customer Journey

by Osmosys Software solutions | Nov 5, 2019 | Case Study

Using Dynamics 365 in the Retail Sector

Technology Without Borders

Technology Without Borders

by Osmosys Software solutions | Nov 5, 2019 | Case Study

Our Seamless Visa Management Solution

Information From Every Angle

Information From Every Angle

by Osmosys Software solutions | Nov 5, 2019 | Case Study

Insurance provider gets a Dynamic 365 degree view of customers and business operations

The Genius CRM

The Genius CRM

by Osmosys Software solutions | Nov 5, 2019 | Case Study

Putting Student Data at your Fingertips

There’s No Place Like Home

There’s No Place Like Home

by Osmosys Software solutions | Nov 5, 2019 | Case Study

How we Enabled Corporate Housing Providers in the US

Why Should You Customise Your CRM – Now!

Why Should You Customise Your CRM – Now!

by Osmosys Software solutions | Nov 4, 2019 | UK

Bringing in new customers while keeping your existing ones attentive is essential for sustained business success and growth. Securing a prominent market share and marketing great products or services is only half the battle. A lot of companies use Customer...

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