AI in CRM: Agentic AI and Governance in Dynamics 365
Have you ever wished your CRM could anticipate what your customers need before you do? Imagine if it could schedule follow-ups, prepare proposals and even resolve simple queries while you slept. That future isn’t sci-fi anymore – it’s the next wave of AI in CRM,...
Building Autonomous AI Agents in Dynamics 365 – Release Wave 2 Update
Today, we stand at the dawn of a new era—defined by autonomous AI agents in Dynamics 365. Microsoft’s Release Wave 2 signals a revolutionary shift from incremental feature updates to truly intelligent, agent-orchestrated systems. If you’re exploring early access or...
10 Emerging Tech Trends Every Business Should Watch in 2025
The tech trends in 2025 is evolving at breakneck speed, reshaping industries, redefining business models, and unlocking new opportunities. At Osmosys, we’ve spent years helping organisations adapt to change, and if there’s one thing we know, it’s that staying ahead of...
Remote Work Collaboration Tools: 9 Trends Shaping the Future of Work
At Osmosys, we’ve been part of the technology landscape for over 25 years, witnessing firsthand how digital transformation reshapes the way businesses operate. The rise of remote work has accelerated this evolution, pushing collaboration tools from nice-to-have...
AI and Automation in Power Apps: Transforming Business App Development
Automation in Power Apps is revolutionising how businesses build and manage custom applications by embedding advanced intelligent capabilities. The 2025 release wave 1 brings a new era of AI-first, low-code development that empowers users-from business makers to pro...
Sustainability Features in Dynamics 365 Business Central: New Tools for ESG Reporting and CSRD Preparation
As environmental, social, and governance (ESG) compliance becomes a critical priority for businesses worldwide, Microsoft Dynamics 365 Business Central is evolving to meet these growing demands. The 2025 release wave introduces powerful new sustainability...
Exploring the Power of Dynamics 365 Copilot for Sales and Customer Service
Welcome to our exploration of Dynamics 365 Copilot, an AI-powered assistant integrated into Microsoft Dynamics 365, specifically designed to transform sales and customer service operations. Let’s explore how this tool can help businesses work smarter, not...
Mastering Manufacturing Reporting with Business Central and Power BI
In the current manufacturing reporting landscape, data-driven decision-making is no longer a luxury—it’s a necessity. One of the most powerful tools in this ecosystem is Power BI, Microsoft’s business intelligence platform, which seamlessly integrates with Business...
How Data Mesh in Fabric Transform Dynamics 365 into an Enterprise-Wide Single Source of Truth?
We’re sailing through the third month of 2025 and here enterprises seem to be facing a paradox. While data is hailed as the "new oil," many organisations struggle with fragmented, siloed systems that obscure insights and hinder decision-making. Enter Data Mesh—a...
Power BI Pro Tips: Advanced DAX Patterns for Real-Time Forecasting in Dynamics 365
In today’s hyper-competitive business landscape, real-time forecasting is a necessity. Dynamics 365 users know the value of actionable insights, but merging its operational data with predictive analytics requires more than basic tools. Enter Power BI and DAX...
Exploring the Power of Dynamics 365 Copilot for Sales and Customer Service
Welcome to our exploration of Dynamics 365 Copilot, an AI-powered assistant integrated into Microsoft Dynamics 365, specifically designed to transform sales and customer service operations. Let’s explore how this tool can help businesses work smarter, not...
Mastering Manufacturing Reporting with Business Central and Power BI
In the current manufacturing reporting landscape, data-driven decision-making is no longer a luxury—it’s a necessity. One of the most powerful tools in this ecosystem is Power BI, Microsoft’s business intelligence platform, which seamlessly integrates with Business...
How Data Mesh in Fabric Transform Dynamics 365 into an Enterprise-Wide Single Source of Truth?
We’re sailing through the third month of 2025 and here enterprises seem to be facing a paradox. While data is hailed as the "new oil," many organisations struggle with fragmented, siloed systems that obscure insights and hinder decision-making. Enter Data Mesh—a...
Power BI Pro Tips: Advanced DAX Patterns for Real-Time Forecasting in Dynamics 365
In today’s hyper-competitive business landscape, real-time forecasting is a necessity. Dynamics 365 users know the value of actionable insights, but merging its operational data with predictive analytics requires more than basic tools. Enter Power BI and DAX...
Microsoft Fabric: Your Complete Guide to Getting Started in 2025
Microsoft Fabric is transforming how organisations handle their data analytics. Think of it as your all-in-one platform that brings together Power BI, Azure Data Factory, and Azure Synapse. Instead of juggling multiple tools, you get everything in one place. Dinesh...
How to Add and Use Tooltips in Dynamics 365?
Tooltips in Dynamics 365 is a game-changing feature that can transform how your users interact with your CRM system. As expert D365 consultants, we've seen countless organisations struggle with data accuracy and user adoption - until they discovered the power of this...
Business Central VAT Posting Dates Issue: Step-by-step Solution
Have you been facing issues with Business Central VAT posting dates since the New Year began? You're not alone. Microsoft's recent updates to the VAT setup have caused some unexpected challenges for users returning from their holiday break. Let's dive into what's...
Business Central Update Notifications: How to Add or Remove Email Recipients?
2025 is almost here and staying on top of system updates is crucial for maintaining smooth operations. Microsoft Dynamics 365 BC regularly releases updates that can impact your processes. Here's your comprehensive guide to ensuring the right people receive these...
Dynamics 365 for Holiday Season: Improved Sales and Efficiency for Retailers
Dynamics 365 for holiday season is make-or-break time for retailers. Between Black Friday, Cyber Monday, and the weeks leading up to Christmas, your ability to manage operations, understand customer needs, and deliver exceptional experiences can mean the difference...
Mastering Dynamics 365 Business Central Updates
Before learning about the Business Central Updates; let's unfold why any updates are needed. In the boardroom of modern business, there's a silent killer of productivity: outdated software. Imagine losing a critical contract because your systems couldn't keep up, or...