Omnichannel and Conversational AI to Meet Customers Where They Are
Think about the last time you contacted a company. You probably didn’t start with “I will call them.” You opened a chat, replied to an email thread, sent a WhatsApp message, or dropped a DM on social media. Customers move between channels without thinking. The gap...
Exploring the Power of Dynamics 365 Copilot for Sales and Customer Service
Welcome to our exploration of Dynamics 365 Copilot, an AI-powered assistant integrated into Microsoft Dynamics 365, specifically designed to transform sales and customer service operations. Let’s explore how this tool can help businesses work smarter, not...
Mastering Manufacturing Reporting with Business Central and Power BI
In the current manufacturing reporting landscape, data-driven decision-making is no longer a luxury—it’s a necessity. One of the most powerful tools in this ecosystem is Power BI, Microsoft’s business intelligence platform, which seamlessly integrates with Business...
What’s new and fresh in Dynamics 365 for 2025?
The business technology landscape is evolving, and Dynamics 365 for 2025 is leading the charge. As companies seek meaningful digital transformation in 2025, Microsoft's integrated solution isn't just updating—it's reimagining how businesses operate. This blog isn't...
How a Leading UK Gift Retailer Implemented Successful Digital Transformation with Osmosys?
In the competitive world of experiential gifting, getting agile digital transformation isn't just an advantage—it's a necessity. This transformation story follows one of the UK's premier online gift experience retailers, known for their diverse offerings ranging from...
The Best Microsoft PowerApps Use Cases for 2025
2024 is ending in 7 weeks and the new year is going to be all about process automation. Microsoft PowerApps, a no-code platform for creating custom applications, has emerged as a significant solution for enterprises looking to digitise their workflows and reduce...
Leveraging Power Automate for Simplified Lead Routing based on Custom Logic in D365
In today's sales environment, efficient lead routing can make or break your company's success. For businesses using Microsoft Dynamics CRM, specifically D365, managing and distributing leads effectively is crucial for maximising conversion rates and driving revenue...
How Does Microsoft Sharepoint Work?
Whether you’re a small business owner, a project manager, or part of a larger enterprise, understanding how SharePoint works can significantly boost your team’s productivity and communication. In this blog, we’ll explore the ins and outs of SharePoint, focusing on its...
Automate Resource Management with Teams, Planner, and Dynamics 365 Project Service
In the modern business world, getting projects done efficiently is key to success. However, managing projects can be a complex endeavour, often involving multiple stakeholders, intricate tasks, and dynamic timelines. Microsoft has a powerful suite of tools that work...
Microsoft Sharepoint: Essential Requirements of Software
Run Microsoft Sharepoint Efficiently! Welcome to the “Awesome Osmo Guide” designed to help you understand which software is necessary to run SharePoint efficiently. Whether you’re a business owner aiming to streamline your operations or an IT professional tasked...
Leveraging Power Automate for Simplified Lead Routing based on Custom Logic in D365
In today's sales environment, efficient lead routing can make or break your company's success. For businesses using Microsoft Dynamics CRM, specifically D365, managing and distributing leads effectively is crucial for maximising conversion rates and driving revenue...
How Does Microsoft Sharepoint Work?
Whether you’re a small business owner, a project manager, or part of a larger enterprise, understanding how SharePoint works can significantly boost your team’s productivity and communication. In this blog, we’ll explore the ins and outs of SharePoint, focusing on its...
Automate Resource Management with Teams, Planner, and Dynamics 365 Project Service
In the modern business world, getting projects done efficiently is key to success. However, managing projects can be a complex endeavour, often involving multiple stakeholders, intricate tasks, and dynamic timelines. Microsoft has a powerful suite of tools that work...
Microsoft Sharepoint: Essential Requirements of Software
Run Microsoft Sharepoint Efficiently! Welcome to the “Awesome Osmo Guide” designed to help you understand which software is necessary to run SharePoint efficiently. Whether you’re a business owner aiming to streamline your operations or an IT professional tasked...
Securing Docker Containers: Lessons Learned from a Data Loss Incident
Introduction We had set up MongoDB as a Docker container for a project and hosted it on our infrastructure server. We chose to use a Docker container for ease of deployment and management. However, one morning, we discovered that the MongoDB data was gone, prompting...
Backup and Restore of Docker Volumes: A Step-by-Step Guide
As more and more developers turn to Docker to streamline their development processes, it becomes increasingly important to understand how to take backup and restore a volume in Docker. In this article, we'll explore the pain areas around volume backup and restoration,...
Forecast365
OverviewAn add-on which would forecast the data based on the pre-defined parameters set. This would be used for reporting purpose, so that companies can predict/analyze what kind of impacts it can have on their business continuity. This is specifically aimed at sales...
RecruitTalent365
OVERVIEW The process of recruiting requires a significant amount of time. Creating job descriptions, vetting resumes, scheduling interviews require a meticulous attention to detail. RecruitTalent365 add-on for Dynamics aims at automating the HR process in an...
TicketDesk365
OVERVIEW Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes....
App Clips! How Can App Clips Help Your Business Acquire More Customers
Twelve years ago Apple revolutionised the industry with the launch of App Store, and nine years ago Apple came up with a phrase, “There’s an application for that!”. In June 2020 at WWDC, the phrase saw itself getting tweaked: “There’s an App Clip for...