How Agentic AI Changes Enterprise Development: DevOps Beyond ChatGPT
Picture two enterprise teams working on the same problem: a legacy app that needs a platform upgrade, security fixes, and a cloud-ready release path. Team A uses AI like a faster autocomplete. Helpful, but the work still happens in long bursts: someone writes an...
AI Agents in Dynamics 365: Your New AI-Powered Teammates
The business landscape is shifting faster than ever, and the companies that thrive are those that embrace intelligent automation. Microsoft's latest innovation—AI agents in Dynamics 365—isn't just another technology update. These autonomous digital teammates are...
Power BI Standalone Copilot: Accelerate Analytics with Fabric MLVs
Modern businesses are drowning in data while thirsting for insights. The challenge isn't data availability, it's the speed and efficiency with which organisations can transform raw information into actionable intelligence. Microsoft's latest innovations, Power...
Streamlining Operations with the Business Central and Power Apps Integration
Dynamics 365 Business Central is a cloud-based ERP solution for small and medium-sized businesses, integrating financials, sales, and operations for streamlined management. Power Apps, a low-code platform, enables custom app development to extend Business Central’s...
Unlocking Advanced Insights with Power BI Hybrid Tables Feature
Hybrid Tables in Power BI are designed to address the challenge of handling large datasets that need both fast historical analysis and real-time updates. They combine Import mode, which uses in-memory caches for speed, with DirectQuery mode for live data, making them...
Exploring the Power of Dynamics 365 Copilot for Sales and Customer Service
Welcome to our exploration of Dynamics 365 Copilot, an AI-powered assistant integrated into Microsoft Dynamics 365, specifically designed to transform sales and customer service operations. Let’s explore how this tool can help businesses work smarter, not...
Power BI Copilot: The Hidden Impact of Column Sorting on AI-Generated Visualisations
When working with Power BI's new Copilot feature, you might notice something unexpected: your AI-generated visualisations aren't always displaying data in the order you want. This is particularly important when dealing with time-based data like fiscal years, months,...
Dynamics 365 Ticketing System: A Quick Guide for Customer Service
Today, delivering exceptional customer service isn't just an option – it's a necessity. Microsoft Dynamics 365's ticketing system stands out as a powerful solution that can revolutionise how you handle customer support. Let’s unfold how to leverage this robust...
Microsoft Fabric: Your Complete Guide to Getting Started in 2025
Microsoft Fabric is transforming how organisations handle their data analytics. Think of it as your all-in-one platform that brings together Power BI, Azure Data Factory, and Azure Synapse. Instead of juggling multiple tools, you get everything in one place. Dinesh...
How to Add and Use Tooltips in Dynamics 365?
Tooltips in Dynamics 365 is a game-changing feature that can transform how your users interact with your CRM system. As expert D365 consultants, we've seen countless organisations struggle with data accuracy and user adoption - until they discovered the power of this...
Power BI Copilot: The Hidden Impact of Column Sorting on AI-Generated Visualisations
When working with Power BI's new Copilot feature, you might notice something unexpected: your AI-generated visualisations aren't always displaying data in the order you want. This is particularly important when dealing with time-based data like fiscal years, months,...
Dynamics 365 Ticketing System: A Quick Guide for Customer Service
Today, delivering exceptional customer service isn't just an option – it's a necessity. Microsoft Dynamics 365's ticketing system stands out as a powerful solution that can revolutionise how you handle customer support. Let’s unfold how to leverage this robust...
Microsoft Fabric: Your Complete Guide to Getting Started in 2025
Microsoft Fabric is transforming how organisations handle their data analytics. Think of it as your all-in-one platform that brings together Power BI, Azure Data Factory, and Azure Synapse. Instead of juggling multiple tools, you get everything in one place. Dinesh...
How to Add and Use Tooltips in Dynamics 365?
Tooltips in Dynamics 365 is a game-changing feature that can transform how your users interact with your CRM system. As expert D365 consultants, we've seen countless organisations struggle with data accuracy and user adoption - until they discovered the power of this...
Elevate Your eCommerce Game with Microsoft Dynamics 365 Integration
Integrating a CRM like Dynamics 365 for eCommerce businesses is an absolute necessity. With global retail eCommerce sales projected to reach a staggering $8 trillion by 2027, online retailers face significant opportunities and challenges. Businesses are increasingly...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Osmosys Microsoft Dynamics 365 Case Study: Revolutionising an E-commerce Giant
Today, most e-commerce companies face unprecedented challenges in managing their technological infrastructure. This Microsoft Dynamics 365 case study by Osmosys examines how a major player in the B2C retail market successfully navigated a complex digital...
Upgrade Efficiently from Dynamics NAV to Dynamics 365 Business Central: A Complete Guide
Dynamics 365 Business Central is the current evolution of NAV, designed to meet the needs of modern businesses. It offers cloud-based flexibility, improved security, and many new features that could boost your operations significantly. Navigating the Journey from NAV...