Change Management for Intelligent Automation: How AI + Workflows Actually Stick
That’s not an automation problem. It’s a change management problem. Intelligent automation (AI + workflows + RPA) can reduce repetitive effort and improve consistency. But it only pays off when people trust the outputs, know how exceptions are handled, and can see...
Direct Lake and Import in Power BI: The Future of Scalable Data Modelling
The ability to combine Direct Lake and Import in Power BI marks one of the most significant transformations in data modelling within Microsoft Fabric. This hybrid approach combines the performance efficiency of Import Mode with the scalability and near-real-time...
AI-Powered Customer Service Case Management in Dynamics 365
The landscape of customer service case management has fundamentally shifted. Today's customers expect instant, personalised, and accurate support across multiple channels, whilst businesses demand operational efficiency and measurable ROI. AI-powered customer service...
AI and Automation in Power Apps: Transforming Business App Development
Automation in Power Apps is revolutionising how businesses build and manage custom applications by embedding advanced intelligent capabilities. The 2025 release wave 1 brings a new era of AI-first, low-code development that empowers users-from business makers to pro...
Sustainability Features in Dynamics 365 Business Central: New Tools for ESG Reporting and CSRD Preparation
As environmental, social, and governance (ESG) compliance becomes a critical priority for businesses worldwide, Microsoft Dynamics 365 Business Central is evolving to meet these growing demands. The 2025 release wave introduces powerful new sustainability...
How Osmosys Revolutionised Sales Analytics for a Market Research Leader?
In an era where data drives decisions, businesses that fail to harness real-time insights risk falling behind. For a leading US-based market research firm, outdated systems and fragmented data were stifling growth—until Osmosys stepped in. This case study explores how...
How to Choose the Best Microsoft Dynamics Partner: An Expert Guide for 2025
Are you struggling to find the right Microsoft Dynamics partner for your business? You're not alone. Recent studies show that over 55% of ERP projects fall short of expectations – often because companies rush into choosing their implementation partner. Why Your Choice...
Microsoft Business Central: Complete Guide to User Profiles and Permissions
The tech landscape is revolutionising every day and today Microsoft Business Central isn't just about user management – it's about efficiency and productivity. It offers powerful ways to control what users see and what they can do, ensuring everyone has exactly what...
Real-Time Intelligence in Microsoft Fabric – A Revolution in Real-Time Data Processing
Waiting hours or days to analyse data isn't just inefficient today – it's a competitive disadvantage and that's where Microsoft Fabric comes into action. While traditional business intelligence tools excel at historical analysis, they often fall short when it comes to...
Power BI Copilot: The Hidden Impact of Column Sorting on AI-Generated Visualisations
When working with Power BI's new Copilot feature, you might notice something unexpected: your AI-generated visualisations aren't always displaying data in the order you want. This is particularly important when dealing with time-based data like fiscal years, months,...
How to Choose the Best Microsoft Dynamics Partner: An Expert Guide for 2025
Are you struggling to find the right Microsoft Dynamics partner for your business? You're not alone. Recent studies show that over 55% of ERP projects fall short of expectations – often because companies rush into choosing their implementation partner. Why Your Choice...
Microsoft Business Central: Complete Guide to User Profiles and Permissions
The tech landscape is revolutionising every day and today Microsoft Business Central isn't just about user management – it's about efficiency and productivity. It offers powerful ways to control what users see and what they can do, ensuring everyone has exactly what...
Real-Time Intelligence in Microsoft Fabric – A Revolution in Real-Time Data Processing
Waiting hours or days to analyse data isn't just inefficient today – it's a competitive disadvantage and that's where Microsoft Fabric comes into action. While traditional business intelligence tools excel at historical analysis, they often fall short when it comes to...
Power BI Copilot: The Hidden Impact of Column Sorting on AI-Generated Visualisations
When working with Power BI's new Copilot feature, you might notice something unexpected: your AI-generated visualisations aren't always displaying data in the order you want. This is particularly important when dealing with time-based data like fiscal years, months,...
Avail Special Discount in Microsoft Dynamics 365 Business Central and Save 10% Extra
Are you looking for a discount in Microsoft Dynamics 365 Business Central? Now is the perfect time to take advantage of an exciting opportunity! Until June 30, 2025, businesses around the globe can claim a 10% discount on their annual subscription to Dynamics...
Microsoft Teams Integration in Dynamics 365 Business Central for Enhanced Collaboration
Effective collaboration is a must and Dynamics 365 Business Central plays a critical role in making it possible for businesses. As organisations increasingly rely on digital tools to connect their teams and streamline operations, the integration of communication...
Microsoft Dynamics 365 Business Central for Advanced Accounting Operations
Accounting is one of the key pillars that supports strategic planning and decision-making in an organisation. Microsoft Dynamics 365 Business Central emerges as a transformative solution, revolutionising the approach to accounting and financial management. Let’s...
Elevate Your eCommerce Game with Microsoft Dynamics 365 Integration
Integrating a CRM like Dynamics 365 for eCommerce businesses is an absolute necessity. With global retail eCommerce sales projected to reach a staggering $8 trillion by 2027, online retailers face significant opportunities and challenges. Businesses are increasingly...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...