Business Central Update Notifications: How to Add or Remove Email Recipients?
2025 is almost here and staying on top of system updates is crucial for maintaining smooth operations. Microsoft Dynamics 365 BC regularly releases updates that can impact your processes. Here's your comprehensive guide to ensuring the right people receive these...
Modernise Forms in Dynamics 365 Customer Engagement Easily with Power A
Ensuring to modernise forms in Dynamics 365 Customer Engagement will be crucial for organisational success within the next two to three months as 2025 will begin. Power Apps offers powerful tools to modernise these forms, enhancing user experience and productivity....
How to Manage Storage Capacity In D365 Business Central Efficiently?
Managing storage capacity for efficient data management is crucial for businesses of all sizes. However, as your business grows, so does your data, potentially leading to storage capacity issues. Microsoft Dynamics 365 Business Central, a comprehensive business...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
6 Powerful Power BI Calculations: With Formulas
In the world of business intelligence, extracting actionable insights from data is the ultimate goal. Power BI, Microsoft's dynamic analytics tool, serves as a cornerstone in this endeavour, offering robust capabilities for data analysis and visualisation. Central to...
Customising Dynamics 365: 5 Important Factors to Keep in Mind
Customising Dynamics 365 offers a range of powerful D365 features right out of the box. Yet today, most businesses find it challenging to tailor D365 to their specific needs. Whether it is about tweaking existing functions or integrating with other tools,...
Dynamics 365 Customisation and Configuration Best Practices
Whenever we talk about Dynamics 365 customisation, we're usually referring to making specific tweaks and adjustments to tailor the CRM to a company's unique needs. This might involve writing some custom code or using tools to build additional features. On the other...
Developing Python Flask APIs with Celery and RabbitMQ – A Complete How-to Guide
Introduction In today’s tech driven world, building scalable and efficient web applications is a top priority for developers and businesses alike. Python, with its versatility and power, has gained immense popularity in multiple fields of development, including the...
6 Powerful Power BI Calculations: With Formulas
In the world of business intelligence, extracting actionable insights from data is the ultimate goal. Power BI, Microsoft's dynamic analytics tool, serves as a cornerstone in this endeavour, offering robust capabilities for data analysis and visualisation. Central to...
Customising Dynamics 365: 5 Important Factors to Keep in Mind
Customising Dynamics 365 offers a range of powerful D365 features right out of the box. Yet today, most businesses find it challenging to tailor D365 to their specific needs. Whether it is about tweaking existing functions or integrating with other tools,...
Dynamics 365 Customisation and Configuration Best Practices
Whenever we talk about Dynamics 365 customisation, we're usually referring to making specific tweaks and adjustments to tailor the CRM to a company's unique needs. This might involve writing some custom code or using tools to build additional features. On the other...
Developing Python Flask APIs with Celery and RabbitMQ – A Complete How-to Guide
Introduction In today’s tech driven world, building scalable and efficient web applications is a top priority for developers and businesses alike. Python, with its versatility and power, has gained immense popularity in multiple fields of development, including the...
Predictive Analytics in CRM: How To Help Your CRM Software Speak Your Customer’s Language
Customer relationship management (CRM) software is essential for managing interactions with customers and prospects. Integrating artificial intelligence (AI) capabilities like predictive analytics can take CRM to the next level. AI predictive analytics utilizes...
10 Revolutionary Ways AI Powered CRM: Efficiency and Personalisation
By 2025, Gartner predicts that over 85% of customer interactions will be managed without a human. That means generative AI will interact with customers and solve their issues. This statistic underlines the transformative power of artificial intelligence (AI) in...
Power of AI-Driven Customer Data Analysis in CRM: Ignite Your Business Growth & Redefine Industry Standards
AI utilizes advanced algorithms and predictive analytics to process vast amounts of customer data, leading to valuable insights and enhanced personalization. By leveraging AI, companies can now uncover hidden patterns and trends that were previously inaccessible in...
The Great Evolution of Customer Relationship Management: Integration of AI
Tracing the evolution of CRM is like watching a seed grow into a tree, with AI being the sunlight spurring its rapid growth. Remember when Customer Relationship Management (CRM) systems were merely digital rolodexes, holding client information without deeper...
Navigating Success: Powering Executive Decisions with Unparalleled AI and CRM Automation
In the dynamic realm of business, staying competitive is imperative. In today's digital age, mastering the game-changing potential of artificial intelligence (AI) is a necessity. AI is revolutionizing customer relationship management (CRM), particularly in the realm...
Unlocking Superior Marketing ROI with Microsoft Dynamics 365 Marketing
Marketing isn’t just about intuition anymore. It's about insights. It's about looking at the vast sea of data, diving into it, exploring it, and drawing meaningful, actionable conclusions. In this regard, Microsoft embodies a philosophy - “unlike traditional CRMs that...