Dec 3, 2025 | AI, AI in CRM
Have you ever wished your CRM could anticipate what your customers need before you do? Imagine if it could schedule follow-ups, prepare proposals and even resolve simple queries while you slept. That future isn’t sci-fi anymore – it’s the next wave of AI in CRM,...
Jul 23, 2025 | AI, AI in CRM
The tech trends in 2025 is evolving at breakneck speed, reshaping industries, redefining business models, and unlocking new opportunities. At Osmosys, we’ve spent years helping organisations adapt to change, and if there’s one thing we know, it’s that staying ahead of...
Aug 28, 2024 | CRM, Dynamics 365, Microsoft Dynamics 365
Managing customer relationships becomes challenging when relying on outdated technology. Today, we’ll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our...
May 20, 2024 | CRM, Dynamics 365
In the modern business world, getting projects done efficiently is key to success. However, managing projects can be a complex endeavour, often involving multiple stakeholders, intricate tasks, and dynamic timelines. Microsoft has a powerful suite of tools that work...
Apr 22, 2024 | CRM, Dynamics 365
Customising Dynamics 365 offers a range of powerful D365 features right out of the box. Yet today, most businesses find it challenging to tailor D365 to their specific needs. Whether it is about tweaking existing functions or integrating with other tools,...
Apr 8, 2024 | CRM, Dynamics 365
Whenever we talk about Dynamics 365 customisation, we’re usually referring to making specific tweaks and adjustments to tailor the CRM to a company’s unique needs. This might involve writing some custom code or using tools to build additional features. On...
