Remote Work Collaboration Tools: 9 Trends Shaping the Future of Work
At Osmosys, we’ve been part of the technology landscape for over 25 years, witnessing firsthand how digital transformation reshapes the way businesses operate. The rise of remote work has accelerated this evolution, pushing collaboration tools from nice-to-have...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Microsoft Teams Bot Development: A step by step guide
Microsoft Teams is a popular communication and collaboration platform that allows users to chat, share files, and hold virtual meetings. One of the key features of the platform is its ability to integrate with a wide variety of third-party apps and services, including...
Configure SLA in Dynamics 365
What exactly are SLAs? SLAs, or Service level Agreements, establish the level of service provided to clients in many businesses. Using SLAs in Dynamics 365 Customer Service, we can define the level of service or support an organization agrees to provide a customer....
Exporting MySQL Data to CSV for Local Transfer
If you're a developer working with MySQL databases, you might need to export data from your database and transfer it to your local system. In this tutorial, we'll show you how to export data from a MySQL database to a CSV file and transfer it to your local system...
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