Microsoft Fabric: Your Complete Guide to Getting Started in 2025
Microsoft Fabric is transforming how organisations handle their data analytics. Think of it as your all-in-one platform that brings together Power BI, Azure Data Factory, and Azure Synapse. Instead of juggling multiple tools, you get everything in one place. Dinesh...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Customer Engagement Made Easy: How AI Integration in CRM is Delivering Enhanced Experience
Imagine a small cafe where every customer's preference is remembered – from their favourite table to their usual order. This personalised attention is what made the cafe a community favourite. Now, envision this level of hyper-personalisation, but on a larger,...
The Role of AI Marketing: 10 Ways a Modern CRM is Revolutionising Customer Engagement Easily
The CRM industry has completely changed because of AI marketing, which has helped businesses improve customer journeys, maximise content distribution, and more effectively target customers. The rapid advancement of technology, particularly in the areas of machine...
The Power-Packed Guide to AI-Enabled Customer Segmentation with Dynamics 365
Customer segmentation is the process of grouping customers into specific subsets based on common characteristics such as demographics, interests, needs, or behaviors. The goal is to target each segment effectively and optimize the customer experience. With the rise of...
TicketDesk365
OVERVIEW Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes....
App Clips! How Can App Clips Help Your Business Acquire More Customers
Twelve years ago Apple revolutionised the industry with the launch of App Store, and nine years ago Apple came up with a phrase, “There’s an application for that!”. In June 2020 at WWDC, the phrase saw itself getting tweaked: “There’s an App Clip for...
Osmosys locks-in their campus selects during the lockdown
As we complete 2 months of lockdown due to the Covid-19 pandemic, organizations are still adjusting to the “new normal” – work from home, managing teams via online meetings and messaging. It is now inevitable for organizations to alter their business models and...
Osmosys at the forefront of adapting to the “new normal”
On a sunny Monday afternoon in early Feb 2020, my boss and I were having a casual chat on ‘work-life balance’ and we instantly decided that it was time for a ‘break”. We quickly nailed-down on Goa as the best place to go on a quick vacation and enjoy the sandy...
TicketDesk365
OVERVIEW Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes....
App Clips! How Can App Clips Help Your Business Acquire More Customers
Twelve years ago Apple revolutionised the industry with the launch of App Store, and nine years ago Apple came up with a phrase, “There’s an application for that!”. In June 2020 at WWDC, the phrase saw itself getting tweaked: “There’s an App Clip for...
Osmosys locks-in their campus selects during the lockdown
As we complete 2 months of lockdown due to the Covid-19 pandemic, organizations are still adjusting to the “new normal” – work from home, managing teams via online meetings and messaging. It is now inevitable for organizations to alter their business models and...
Osmosys at the forefront of adapting to the “new normal”
On a sunny Monday afternoon in early Feb 2020, my boss and I were having a casual chat on ‘work-life balance’ and we instantly decided that it was time for a ‘break”. We quickly nailed-down on Goa as the best place to go on a quick vacation and enjoy the sandy...
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