Exploring the Power of Dynamics 365 Copilot for Sales and Customer Service
Welcome to our exploration of Dynamics 365 Copilot, an AI-powered assistant integrated into Microsoft Dynamics 365, specifically designed to transform sales and customer service operations. Let’s explore how this tool can help businesses work smarter, not...
What’s new and fresh in Dynamics 365 for 2025?
The business technology landscape is evolving, and Dynamics 365 for 2025 is leading the charge. As companies seek meaningful digital transformation in 2025, Microsoft's integrated solution isn't just updating—it's reimagining how businesses operate. This blog isn't...
How a Leading UK Gift Retailer Implemented Successful Digital Transformation with Osmosys?
In the competitive world of experiential gifting, getting agile digital transformation isn't just an advantage—it's a necessity. This transformation story follows one of the UK's premier online gift experience retailers, known for their diverse offerings ranging from...
Leveraging Power Automate for Simplified Lead Routing based on Custom Logic in D365
In today's sales environment, efficient lead routing can make or break your company's success. For businesses using Microsoft Dynamics CRM, specifically D365, managing and distributing leads effectively is crucial for maximising conversion rates and driving revenue...
How Does Microsoft Sharepoint Work?
Whether you’re a small business owner, a project manager, or part of a larger enterprise, understanding how SharePoint works can significantly boost your team’s productivity and communication. In this blog, we’ll explore the ins and outs of SharePoint, focusing on its...
Automate Resource Management with Teams, Planner, and Dynamics 365 Project Service
In the modern business world, getting projects done efficiently is key to success. However, managing projects can be a complex endeavour, often involving multiple stakeholders, intricate tasks, and dynamic timelines. Microsoft has a powerful suite of tools that work...
Customer Engagement Made Easy: How AI Integration in CRM is Delivering Enhanced Experience
Imagine a small cafe where every customer's preference is remembered – from their favourite table to their usual order. This personalised attention is what made the cafe a community favourite. Now, envision this level of hyper-personalisation, but on a larger,...
The Role of AI Marketing: 10 Ways a Modern CRM is Revolutionising Customer Engagement Easily
The CRM industry has completely changed because of AI marketing, which has helped businesses improve customer journeys, maximise content distribution, and more effectively target customers. The rapid advancement of technology, particularly in the areas of machine...
The Power-Packed Guide to AI-Enabled Customer Segmentation with Dynamics 365
Customer segmentation is the process of grouping customers into specific subsets based on common characteristics such as demographics, interests, needs, or behaviors. The goal is to target each segment effectively and optimize the customer experience. With the rise of...
Personalising Customer Engagement in 2024: How AI in CRM is Introducing and Shaping the Future
Sarah, a small business owner, recently stepped into the world of AI-powered CRM. Initially overwhelmed by the complexity, she soon found herself surprised by the transformation it brought to her customer interactions. Today, CRM systems are pivotal in nurturing...
Customer Engagement Made Easy: How AI Integration in CRM is Delivering Enhanced Experience
Imagine a small cafe where every customer's preference is remembered – from their favourite table to their usual order. This personalised attention is what made the cafe a community favourite. Now, envision this level of hyper-personalisation, but on a larger,...
The Role of AI Marketing: 10 Ways a Modern CRM is Revolutionising Customer Engagement Easily
The CRM industry has completely changed because of AI marketing, which has helped businesses improve customer journeys, maximise content distribution, and more effectively target customers. The rapid advancement of technology, particularly in the areas of machine...
The Power-Packed Guide to AI-Enabled Customer Segmentation with Dynamics 365
Customer segmentation is the process of grouping customers into specific subsets based on common characteristics such as demographics, interests, needs, or behaviors. The goal is to target each segment effectively and optimize the customer experience. With the rise of...
Personalising Customer Engagement in 2024: How AI in CRM is Introducing and Shaping the Future
Sarah, a small business owner, recently stepped into the world of AI-powered CRM. Initially overwhelmed by the complexity, she soon found herself surprised by the transformation it brought to her customer interactions. Today, CRM systems are pivotal in nurturing...
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