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Beyond Sales Pipelines: Leveraging Dynamics 365’s AI-Driven Predictive Analytics for Hyper-Personalised Customer Journeys

Beyond Sales Pipelines: Leveraging Dynamics 365’s AI-Driven Predictive Analytics for Hyper-Personalised Customer Journeys

by Prateek | Feb 25, 2025 | Dynamics 365

Wait, why Dynamics 365? In today’s hyper-competitive market, businesses are no longer judged solely on their ability to close deals but on their capacity to deliver meaningful, personalised experiences at every stage of the customer journey.  Traditional sales...

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What’s new and fresh in Dynamics 365 for 2025?

What’s new and fresh in Dynamics 365 for 2025?

by Prateek | Dec 2, 2024 | Dynamics 365

The business technology landscape is evolving, and Dynamics 365 for 2025 is leading the charge. As companies seek meaningful digital transformation in 2025, Microsoft's integrated solution isn't just updating—it's reimagining how businesses operate. This blog isn't...

How a Leading UK Gift Retailer Implemented Successful Digital Transformation with Osmosys?

How a Leading UK Gift Retailer Implemented Successful Digital Transformation with Osmosys?

by Prateek | Nov 27, 2024 | UK

In the competitive world of experiential gifting, getting agile digital transformation isn't just an advantage—it's a necessity. This transformation story follows one of the UK's premier online gift experience retailers, known for their diverse offerings ranging from...

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How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story

How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story

by Prateek | Aug 28, 2024 | CRM, Dynamics 365, Microsoft Dynamics 365

Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...

What’s there for D365 Customer Service in Wave 2?

What’s there for D365 Customer Service in Wave 2?

by Prateek | Aug 22, 2024 | Co-pilot, Dynamics 365

Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...

Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting

Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting

by Prateek | Aug 21, 2024 | Dynamics 365

Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...

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Top 5 Tips for Customising Microsoft Dynamics 365

Top 5 Tips for Customising Microsoft Dynamics 365

by Prateek | Mar 18, 2024 | Dynamics 365, CRM, Microsoft Dynamics 365

Microsoft Dynamics 365 is like a supercharged tool for any business. But to really make Microsoft Dynamics 365 work like a charm for your business, you need to customise it. Customisation means tweaking it to fit exactly what your business needs.  This blog is...

Microsoft Dynamics 365 Customisation: Why Businesses Should Do It?

Microsoft Dynamics 365 Customisation: Why Businesses Should Do It?

by Prateek | Mar 8, 2024 | Dynamics 365, CRM

Embracing the power of Microsoft Dynamics 365 Customisation has become a game-changer for businesses navigating the complexities of modern operations. Yet, what if there was a way to elevate this already robust solution and tailor it precisely to your unique needs?...

Marketing & Sales Symphony: Orchestrating Alignment and Revenue Growth with CRM Integration

Marketing & Sales Symphony: Orchestrating Alignment and Revenue Growth with CRM Integration

by Prateek | Feb 28, 2024 | Dynamics 365, CRM, Microsoft Dynamics 365

Imagine your business as a grand hall and CRM integration as the conductor of the concert. The marketing team, a vibrant orchestra, paints the atmosphere with brand awareness and lead generation. Meanwhile, the sales team, another talented ensemble, takes over,...

PSA Reporting Tools: Transforming Data into Actionable Insights with Streamlined Analytics

PSA Reporting Tools: Transforming Data into Actionable Insights with Streamlined Analytics

by Prateek | Feb 22, 2024 | Co-pilot, CRM, Dynamics 365, Microsoft Dynamics 365

Is your business data gathering dust in digital corners? Fear not! We're about to embark on a journey that transforms that data into a sparkling compass, guiding your every strategic move. The journey from data collection to leveraging meaningful analytics has become...

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Top 5 Tips for Customising Microsoft Dynamics 365

Top 5 Tips for Customising Microsoft Dynamics 365

by Prateek | Mar 18, 2024 | Dynamics 365, CRM, Microsoft Dynamics 365

Microsoft Dynamics 365 is like a supercharged tool for any business. But to really make Microsoft Dynamics 365 work like a charm for your business, you need to customise it. Customisation means tweaking it to fit exactly what your business needs.  This blog is...

Microsoft Dynamics 365 Customisation: Why Businesses Should Do It?

Microsoft Dynamics 365 Customisation: Why Businesses Should Do It?

by Prateek | Mar 8, 2024 | Dynamics 365, CRM

Embracing the power of Microsoft Dynamics 365 Customisation has become a game-changer for businesses navigating the complexities of modern operations. Yet, what if there was a way to elevate this already robust solution and tailor it precisely to your unique needs?...

Marketing & Sales Symphony: Orchestrating Alignment and Revenue Growth with CRM Integration

Marketing & Sales Symphony: Orchestrating Alignment and Revenue Growth with CRM Integration

by Prateek | Feb 28, 2024 | Dynamics 365, CRM, Microsoft Dynamics 365

Imagine your business as a grand hall and CRM integration as the conductor of the concert. The marketing team, a vibrant orchestra, paints the atmosphere with brand awareness and lead generation. Meanwhile, the sales team, another talented ensemble, takes over,...

PSA Reporting Tools: Transforming Data into Actionable Insights with Streamlined Analytics

PSA Reporting Tools: Transforming Data into Actionable Insights with Streamlined Analytics

by Prateek | Feb 22, 2024 | Co-pilot, CRM, Dynamics 365, Microsoft Dynamics 365

Is your business data gathering dust in digital corners? Fear not! We're about to embark on a journey that transforms that data into a sparkling compass, guiding your every strategic move. The journey from data collection to leveraging meaningful analytics has become...

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Securing Docker Containers: Lessons Learned from a Data Loss Incident

Securing Docker Containers: Lessons Learned from a Data Loss Incident

by mounika | Apr 12, 2023 | DevOps, Technology

Introduction We had set up MongoDB as a Docker container for a project and hosted it on our infrastructure server. We chose to use a Docker container for ease of deployment and management. However, one morning, we discovered that the MongoDB data was gone, prompting...

Backup and Restore of Docker Volumes: A Step-by-Step Guide

Backup and Restore of Docker Volumes: A Step-by-Step Guide

by Vishnu K | Apr 3, 2023 | DevOps, Technology

As more and more developers turn to Docker to streamline their development processes, it becomes increasingly important to understand how to take backup and restore a volume in Docker. In this article, we'll explore the pain areas around volume backup and restoration,...

Forecast365

Forecast365

by Osmosys Software solutions | Sep 20, 2020 | Forecast365

OverviewAn add-on which would forecast the data based on the pre-defined parameters set. This would be used for reporting purpose, so that companies can predict/analyze what kind of impacts it can have on their business continuity. This is specifically aimed at sales...

RecruitTalent365

RecruitTalent365

by Osmosys Software solutions | Sep 20, 2020 | Recruittalent365

OVERVIEW The process of recruiting requires a significant amount of time. Creating job descriptions, vetting resumes, scheduling interviews require a meticulous attention to detail. RecruitTalent365 add-on for Dynamics aims at automating the HR process in an...

TicketDesk365

TicketDesk365

by Osmosys Software solutions | Sep 20, 2020 | Ticket365

OVERVIEW Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes....

App Clips! How Can App Clips Help Your Business Acquire More Customers

App Clips! How Can App Clips Help Your Business Acquire More Customers

by Osmosys Software solutions | Aug 10, 2020 | Resources

Twelve years ago Apple revolutionised the industry with the launch of App Store, and nine years ago Apple came up with a phrase, “There’s an application for that!”. In June 2020 at WWDC, the phrase saw itself getting tweaked: “There’s an App Clip for...

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