Customising the Customer Journey
Using Dynamics 365 in the Retail Sector
Delivering sustainable competitive advantage through a customised, informative and engaging Microsoft Dynamics 365 customer shopping solution.
To fulfill customer needs and attract new customers in the process, retailers must keep up with changes in customer buying habits and trends.
Our Client, a dynamic European retail enterprise, needed an intuitive, engaging and informative solution that would make the shopping experience fun and rewarding and ultimately deliver a sustainable and competitive advantage.
Osmosys could see that they needed a customised CRM solution to provide information on crucial trends, consumer behaviors, and patterns of sale by gathering and evaluating sales data. This would help them to collaborate customer information, formulate better strategies, take crucial decisions and develop customer programs to run an effective retail operation.
New customised dashboards and views for management reports offer a graphical representation of sales data, making it easy to understand at a glance while tracking the performance of the team members.
A 360-degree-view of the customer enables our Client to deliver a multi-channel customer experience, with access to their transaction history. Teams can look at common data and use the CRM analytical tools to better understand patterns of behavior, before sending relevant communications to them for a much more rewarding and tailored customer experience.
For information on how we can help your business deliver exceptional customer service, get in touch with Osmosys today.
Processing time has been cut by an average of 40% and clear workflows for each application make it simpler for agents to simpler to track the progress of each case, as well as enabling them to quickly review an existing case and add their own contributions where necessary.
“Osmosys has built and maintained our immigration application management product for 4 years and communication throughout this time has been a breeze. The team is quick to respond to any queries that I may have and provides us with regular and timely updates on improvements and developments. Our App is currently being used here by our team on a daily basis and Osmosys has supported us swiftly with any issues that we’ve had.
I am very satisfied with their work and would have no hesitation in recommending their services to others.”
Director, Hong Kong Visa Centre, Hong Kong
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