Microsoft Dynamics 365 is a powerful suite of business applications that helps organizations with manage various aspects of their operations. While the benefits of implementing MS Dynamics 365 are substantial, it’s important to be aware of the challenges...
What exactly are SLAs? SLAs, or Service level Agreements, establish the level of service provided to clients in many businesses. Using SLAs in Dynamics 365 Customer Service, we can define the level of service or support an organization agrees to provide a customer....
