Omnichannel and Conversational AI to Meet Customers Where They Are

Omnichannel and Conversational AI to Meet Customers Where They Are

Think about the last time you contacted a company. You probably didn’t start with “I will call them.” You opened a chat, replied to an email thread, sent a WhatsApp message, or dropped a DM on social media. Customers move between channels without thinking. The gap...
AI in CRM: Agentic AI and Governance in Dynamics 365

AI in CRM: Agentic AI and Governance in Dynamics 365

Have you ever wished your CRM could anticipate what your customers need before you do? Imagine if it could schedule follow-ups, prepare proposals and even resolve simple queries while you slept. That future isn’t sci-fi anymore – it’s the next wave of AI in CRM,...