AI and Automation in Power Apps: Transforming Business App Development
Automation in Power Apps is revolutionising how businesses build and manage custom applications by embedding advanced intelligent capabilities. The 2025 release wave 1 brings a new era of AI-first, low-code development that empowers users-from business makers to pro...
Microsoft Business Central: Complete Guide to User Profiles and Permissions
The tech landscape is revolutionising every day and today Microsoft Business Central isn't just about user management – it's about efficiency and productivity. It offers powerful ways to control what users see and what they can do, ensuring everyone has exactly what...
Real-Time Intelligence in Microsoft Fabric – A Revolution in Real-Time Data Processing
Waiting hours or days to analyse data isn't just inefficient today – it's a competitive disadvantage and that's where Microsoft Fabric comes into action. While traditional business intelligence tools excel at historical analysis, they often fall short when it comes to...
How a Leading UK Gift Retailer Implemented Successful Digital Transformation with Osmosys?
In the competitive world of experiential gifting, getting agile digital transformation isn't just an advantage—it's a necessity. This transformation story follows one of the UK's premier online gift experience retailers, known for their diverse offerings ranging from...
The Best Microsoft PowerApps Use Cases for 2025
2024 is ending in 7 weeks and the new year is going to be all about process automation. Microsoft PowerApps, a no-code platform for creating custom applications, has emerged as a significant solution for enterprises looking to digitise their workflows and reduce...
A Complete Guide to Exporting Data from Dynamics 365 and Power Apps
Exporting Data from Dynamics 365 and Power Apps with accuracy and precision. Although these platforms are great at organising your business data, their real strength lies in the ability to convert that data into insights, via strategic exports. This blog will...
Elevate Your eCommerce Game with Microsoft Dynamics 365 Integration
Integrating a CRM like Dynamics 365 for eCommerce businesses is an absolute necessity. With global retail eCommerce sales projected to reach a staggering $8 trillion by 2027, online retailers face significant opportunities and challenges. Businesses are increasingly...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Elevate Your eCommerce Game with Microsoft Dynamics 365 Integration
Integrating a CRM like Dynamics 365 for eCommerce businesses is an absolute necessity. With global retail eCommerce sales projected to reach a staggering $8 trillion by 2027, online retailers face significant opportunities and challenges. Businesses are increasingly...
How We Fixed a Messy CRM for Insurance Major: A Tech Makeover Story
Managing customer relationships becomes challenging when relying on outdated technology. Today, we'll examine how an insurance company struggled with this issue and how Osmosys helped them modernize their operations for improved efficiency. Meet the Company Our client...
What’s there for D365 Customer Service in Wave 2?
Microsoft Release Wave 2 updates for D365 Customer Service are packed with features that promise to revolutionise operations. The comprehensive update introduces a suite of innovative features designed to revolutionise service operations and elevate the capabilities...
Boost Efficiency: Harnessing the Power of Dynamics 365 Customer Service Forecasting
Microsoft Dynamics 365 Customer Service enhances customer engagement through intelligent forecasting. This CRM solution streamlines resource allocation, helping businesses deliver exceptional service for organisational success. The Importance of Customer Service...
Customer Engagement Made Easy: How AI Integration in CRM is Delivering Enhanced Experience
Imagine a small cafe where every customer's preference is remembered – from their favourite table to their usual order. This personalised attention is what made the cafe a community favourite. Now, envision this level of hyper-personalisation, but on a larger,...
The Role of AI Marketing: 10 Ways a Modern CRM is Revolutionising Customer Engagement Easily
The CRM industry has completely changed because of AI marketing, which has helped businesses improve customer journeys, maximise content distribution, and more effectively target customers. The rapid advancement of technology, particularly in the areas of machine...
The Power-Packed Guide to AI-Enabled Customer Segmentation with Dynamics 365
Customer segmentation is the process of grouping customers into specific subsets based on common characteristics such as demographics, interests, needs, or behaviors. The goal is to target each segment effectively and optimize the customer experience. With the rise of...
Personalising Customer Engagement in 2024: How AI in CRM is Introducing and Shaping the Future
Sarah, a small business owner, recently stepped into the world of AI-powered CRM. Initially overwhelmed by the complexity, she soon found herself surprised by the transformation it brought to her customer interactions. Today, CRM systems are pivotal in nurturing...
6 Ways How AI is Unlocking Powerful Customer Insights
Do you know who your customers are? Do you know what compels customers to buy your goods or use your services? Do you know how many customers are unhappy and looking at competitors or alternatives? In what way are you going to keep them? Customer insight is essential...
Predictive Analytics in CRM: How To Help Your CRM Software Speak Your Customer’s Language
Customer relationship management (CRM) software is essential for managing interactions with customers and prospects. Integrating artificial intelligence (AI) capabilities like predictive analytics can take CRM to the next level. AI predictive analytics utilizes...