Get a Glimpse of D365 Customer Service

Dynamics 365 for
Customer Service

Power to build brand affinity and customer loyalty

Get a Glimpse of D365 Customer Service

Transformative Influence of Customer Service D365 on Your Business

*This video is created by Microsoft

D365 Customer Service is a component of Microsoft’s Dynamics 365 suite of business applications that is designed to help organizations deliver excellent customer support and service experiences. It provides tools and capabilities to manage customer inquiries, issues and interactions efficiently.

By implementing D365 customer service, many of our clients have enhanced their customer satisfaction, improved their response times, increased their agent productivity, and ultimately built strong er and more loyal customer relationships.

15%

Decrease in Average Handling Time (AHT)

10

10-point increase in CSAT scores

25%

Increase in agent productivity

Why Osmosys?

  Center of Excellence (CoE)

Dedicated pool of highly skilled consultants that have experience building solutions around D365

  Custom Development

Development services that are tailored to meet specific business needs and requirements

  Technical Advocacy

Subject matter experts that help with technical consulting to create process roadmaps

 

  Cloud Migrations

Facilitate migrations to on-demand infrastructure services like AWS, Azure

  Rapid Implementations

Fast tracking project planning to focus on process distribution across onsite and offshore to deliver maximum ROI

  Managed Services

Streamline and improve efficiency with an SLA-driven focus to support, maintain and improve application

Power of Dynamics 365

Microsoft Dynamics 365 (D365) is a suite of cloud-based business applications developed by Microsoft. It encompasses a wide rage of applications that cater to various aspects of business operations, from customer relationship management (CRM) and enterprise resource planning (ERP) to marketing, finance, human resources and more.

D365 provides a comprehensive suite of business applications that helps organizations customize their business processes to streamline their operations, improve efficiency and drive growth. These applications offer integration with Microsoft ecosystem leverages AI and analytics and proves scalability and flexibility in a cloud-based environment.

TESTIMONIALS
Timothy Duggan

President, TalonPro Solutions

“TalonPro has been working with Osmosys for more than 15 years. During that time, we have built a US based industry specific business software application from the ground up. Osmosys team is a true partner in design, development, enhancement and support. Throughout our partnership, the team has always responded well within allotted time frames and continues to upgrade and improve the knowledge base and processing efforts.For above reasons and many more, I am happy to support Osmosys and recommend them for any project of any size.”
Urban Gustavsson

Owner, Counterpick

“I’ve had the pleasure to work with Osmosys, helping me develop a web application with both a user-friendly front-end, as well as a back-end involving automatic data collection and analysis. Communication is key, and our daily contact has kept me well informed throughout all stages of the project, with every decision being discussed and documented.Osmosys ability at adapting to the changing needs and scope of the project as well as their attention to detail, has provided me with a high-quality product. I can highly recommend their services.”
Gary Sugar

VP of Engineering, Emanate Wireless

“For over 19 years, Osmosys consistently receives a perfect 5/5 from a long-term client, praising their unmatched account management and professional client relationship approach. Team Osmosys always did the right thing for our product and been there for all our needs. As I have said many times, my experiences working with your team continue to be excellent and I am very pleased to have found a software development company I can count on for our software needs.”
Dario De Santis

CEO and Co-founder, Tweelin Inc.

“We have been partnering with Osmosys for more than 2 years and we consider them an offshore extension of our startup. Thanks to their exemplary wisdom, they made a big impact by contributing to technology decisions, and they always supported the much needed flexibility that characterizes early stage companies.

“TalonPro has been working with Osmosys for more than 15 years. During that time, we have built a US based industry specific business software application from the ground up. Osmosys team is a true partner in design, development, enhancement and support.

Throughout our partnership, the team has always responded well within allotted time frames and continues to upgrade and improve the knowledge base and processing efforts.For above reasons and many more, I am happy to support Osmosys and recommend them for any project of any size.”

“I’ve had the pleasure to work with Osmosys, helping me develop a web application with both a user-friendly front-end, as well as a back-end involving automatic data collection and analysis.

Communication is key, and our daily contact has kept me well informed throughout all stages of the project, with every decision being discussed and documented.Osmosys ability at adapting to the changing needs and scope of the project as well as their attention to detail, has provided me with a high-quality product. I can highly recommend their services.”

“For over 19 years, Osmosys consistently receives a perfect 5/5 from a long-term client, praising their unmatched account management and professional client relationship approach.

Team Osmosys always did the right thing for our product and been there for all our needs. As I have said many times, my experiences working with your team continue to be excellent and I am very pleased to have found a software development company I can count on for our software needs.”

“We have been partnering with Osmosys for more than 2 years and we consider them an offshore extension of our startup. Thanks to their exemplary wisdom, they made a big impact by contributing to technology decisions, and they always supported the much needed flexibility that characterizes early stage companies.”

Consult with our experts

As Microsoft Gold Partner with +125 strong experts, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to your business for the short and long-term.