TicketDesk365

Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes.
TicketDesk365 is a Dynamics 365 app that can be used by end-users to raise support tickets from within the Dynamics CRM application itself.

TicketDesk365 enables end-users to create support tickets and track them within Dynamics 365 application, without having to switch to other ticketing systems.
The ease and flexibility of this app ensures collaboration and seamless communication between departments paving way for more productivity and quicker turn-around times.

This App is aimed at raising tickets for IT Support team from within Dynamics CRM. The initial phase of the App is designed to send emails to the respective IT Support team when a ticket is raised
All the tickets can be managed from within CRM for the ease of customers/li>
This is a one-way model only, where notifications are sent to the respective IT Support’s ticketing system – to create a ticket accordingly

Auto Number Plugin: Plugin to generate Issue# (Use default Dynamics CRM logic to generate this with no prefix or suffix but just an incremental number)
Ticket Notification Plugin: For the initial phase, this is to send email notification