{"id":238674,"date":"2025-01-22T10:00:54","date_gmt":"2025-01-22T10:00:54","guid":{"rendered":"https:\/\/osmosys.co\/?p=238674"},"modified":"2025-01-22T10:00:59","modified_gmt":"2025-01-22T10:00:59","slug":"dynamics-365-ticketing-system-guide","status":"publish","type":"post","link":"https:\/\/osmosys.co\/blog\/dynamics-365-ticketing-system-guide\/","title":{"rendered":"Dynamics 365 Ticketing System: A Quick Guide for Customer Service"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p>Today, delivering exceptional customer service isn&#8217;t just an option \u2013 it&#8217;s a necessity. Microsoft Dynamics 365&#8217;s ticketing system stands out as a powerful solution that can revolutionise how you handle customer support.&nbsp;<\/p>\n\n\n\n<p>Let\u2019s unfold how to leverage this robust system to enhance your customer service operations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Your Business Needs a Dynamics 365 Ticketing System?<\/h2>\n\n\n\n<p>Picture this: A customer submits a support request through your website at 3 AM. Instead of getting lost in an email inbox, the request automatically transforms into a tracked ticket, gets routed to the right team member, and triggers a response \u2013 all while you&#8217;re sleeping. This is the power of D365&#8217;s ticketing system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" data-src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-1300x867.jpeg\" alt=\"\" class=\"wp-image-238676 lazyload\" data-srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-1300x867.jpeg 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-1280x720.jpeg 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-980x551.jpeg 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-480x270.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1300px; --smush-placeholder-aspect-ratio: 1300\/867;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-1300x867.jpeg\" alt=\"\" class=\"wp-image-238676\" srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-1300x867.jpeg 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-1280x720.jpeg 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-980x551.jpeg 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-10-480x270.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" \/><\/noscript><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Key Features That Set D365 Ticketing Apart<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Intelligent Ticket Management<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic ticket creation across all channels (web, email, social media, phone)<\/li>\n\n\n\n<li>Smart routing based on agent expertise and availability<\/li>\n\n\n\n<li>Real-time ticket status tracking and updates<\/li>\n\n\n\n<li>Seamless ticket merging to eliminate duplicates<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Advanced Case Management Capabilities<\/h3>\n\n\n\n<p>Modern customer service demands more than basic ticket handling. Microsoft CRM deliver:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Parent-child case relationships for complex issue management<\/li>\n\n\n\n<li>AI-powered similar case suggestions<\/li>\n\n\n\n<li>One-click conversion of resolved cases to knowledge articles<\/li>\n\n\n\n<li>Comprehensive timeline views of customer interactions<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Service Level Agreement (SLA) Tracking<\/h3>\n\n\n\n<p>Never miss a deadline with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visual countdown timers for response deadlines<\/li>\n\n\n\n<li>Automated compliance notifications<\/li>\n\n\n\n<li>Customisable SLA rules for different customer tiers<\/li>\n\n\n\n<li>Real-time tracking of service commitments<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Setting Up Your Ticketing System: A Step-by-Step Guide<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Initial Configuration<\/strong>\n<ul class=\"wp-block-list\">\n<li>Set up user roles and permissions<\/li>\n\n\n\n<li>Configure automatic ticket routing rules<\/li>\n\n\n\n<li>Customise ticket fields and forms<\/li>\n\n\n\n<li>Set up email templates for automated responses<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Knowledge Base Integration<\/strong>\n<ul class=\"wp-block-list\">\n<li>Create and organise support articles<\/li>\n\n\n\n<li>Set up article suggestions for common issues<\/li>\n\n\n\n<li>Enable AI-powered content recommendations<\/li>\n\n\n\n<li>Configure customer portal access to the knowledge base<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Customer Portal Setup<\/strong>\n<ul class=\"wp-block-list\">\n<li>Configure customer authentication<\/li>\n\n\n\n<li>Set up self-service options<\/li>\n\n\n\n<li>Enable ticket creation and tracking<\/li>\n\n\n\n<li>Integrate knowledge base access<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Microsoft Dynamics 365 Customer Service\" width=\"1080\" height=\"608\" data-src=\"https:\/\/www.youtube.com\/embed\/9M984N2ip1g?feature=oembed\"  allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step-by-Step Implementation Guide<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Prerequisites<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access to D365 Service Hub<\/li>\n\n\n\n<li>Administrative privileges<\/li>\n\n\n\n<li>Active portal setup<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Setting Up Contact and Account Management<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact Setup<\/strong>\n<ul class=\"wp-block-list\">\n<li>Add new or select existing Contact<\/li>\n\n\n\n<li>Assign appropriate Account to the Contact<\/li>\n\n\n\n<li>Verify contact information is complete<\/li>\n\n\n\n<li>Set proper security roles<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Account Configuration<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ensure Account is set as Customer<\/li>\n\n\n\n<li>Configure Account relationships<\/li>\n\n\n\n<li>Set up proper hierarchies if needed<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Portal Configuration<\/strong><\/h3>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Administrative Setup<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Access the portal as Admin<\/li>\n\n\n\n<li>Navigate to &#8220;Portal User Management&#8221; \u2192 &#8220;Roles&#8221;<\/li>\n\n\n\n<li>Create new Role with following settings:\n<ul class=\"wp-block-list\">\n<li>Set Relationship Type as &#8220;Account&#8221;<\/li>\n\n\n\n<li>Select Entity access permissions<\/li>\n\n\n\n<li>Configure Account-based relationship fields<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Save and publish role settings<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Customer Portal Setup<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Configure login page<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" data-src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1300x867.png\" alt=\"\" class=\"wp-image-238677 lazyload\" data-srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1300x867.png 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1280x720.png 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-980x551.png 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1300px; --smush-placeholder-aspect-ratio: 1300\/867;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1300x867.png\" alt=\"\" class=\"wp-image-238677\" srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1300x867.png 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1280x720.png 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-980x551.png 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" \/><\/noscript><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Set up the Cases section with the following features:\n<ul class=\"wp-block-list\">\n<li>View capabilities for account-associated cases<\/li>\n\n\n\n<li>Create case functionality<\/li>\n\n\n\n<li>Case management permissions<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enable access to:\n<ul class=\"wp-block-list\">\n<li>Account-specific cases (e.g., &#8220;Account_01&#8221;)<\/li>\n\n\n\n<li>Other specific cases (e.g., &#8220;Customer_01&#8221;)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" data-src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-1300x867.png\" alt=\"\" class=\"wp-image-238678 lazyload\" data-srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-1300x867.png 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-1280x720.png 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-980x551.png 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-480x270.png 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1300px; --smush-placeholder-aspect-ratio: 1300\/867;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-1300x867.png\" alt=\"\" class=\"wp-image-238678\" srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-1300x867.png 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-1280x720.png 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-980x551.png 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-1-480x270.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" \/><\/noscript><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ticket Management Configuration<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Automatic Ticket Creation Setup<\/strong>\n<ul class=\"wp-block-list\">\n<li>Configure email-to-case rules<\/li>\n\n\n\n<li>Set up web-to-case forms<\/li>\n\n\n\n<li>Enable social channel integration<\/li>\n\n\n\n<li>Configure phone channel settings<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Routing Rules Setup<\/strong>\n<ul class=\"wp-block-list\">\n<li>Create queue structure<\/li>\n\n\n\n<li>Define routing logic<\/li>\n\n\n\n<li>Set up escalation paths<\/li>\n\n\n\n<li>Configure SLA triggers<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Knowledge Base Integration<\/strong>\n<ul class=\"wp-block-list\">\n<li>Set up article templates<\/li>\n\n\n\n<li>Configure suggestion rules<\/li>\n\n\n\n<li>Enable automatic article creation from cases<\/li>\n\n\n\n<li>Set up portal knowledge access<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA Configuration<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Basic SLA Setup<\/strong>\n<ul class=\"wp-block-list\">\n<li>Define service level terms<\/li>\n\n\n\n<li>Set up response time requirements<\/li>\n\n\n\n<li>Configure resolution time commitments<\/li>\n\n\n\n<li>Enable tracking mechanisms<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Advanced SLA Features<\/strong>\n<ul class=\"wp-block-list\">\n<li>Configure SLA Timer tool<\/li>\n\n\n\n<li>Set up notification system<\/li>\n\n\n\n<li>Enable status tracking<\/li>\n\n\n\n<li>Configure compliance monitoring<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" data-src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-1300x867.jpeg\" alt=\"\" class=\"wp-image-238679 lazyload\" data-srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-1300x867.jpeg 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-1280x720.jpeg 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-980x551.jpeg 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-480x270.jpeg 480w\" data-sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1300px; --smush-placeholder-aspect-ratio: 1300\/867;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"867\" src=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-1300x867.jpeg\" alt=\"\" class=\"wp-image-238679\" srcset=\"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-1300x867.jpeg 1300w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-1280x720.jpeg 1280w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-980x551.jpeg 980w, https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-11-480x270.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1300px, 100vw\" \/><\/noscript><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Analytics and Reporting Setup<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Dashboard Configuration<\/strong>\n<ul class=\"wp-block-list\">\n<li>Set up KPI tracking<\/li>\n\n\n\n<li>Configure real-time metrics<\/li>\n\n\n\n<li>Enable trend analysis<\/li>\n\n\n\n<li>Set up agent performance monitoring<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Report Generation<\/strong>\n<ul class=\"wp-block-list\">\n<li>Configure automated reports<\/li>\n\n\n\n<li>Set up custom dashboards<\/li>\n\n\n\n<li>Enable data export options<\/li>\n\n\n\n<li>Configure scheduling options<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Best Practices for Maximum Efficiency<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Automate Repetitive Tasks<\/strong>\n<ul class=\"wp-block-list\">\n<li>Set up automatic ticket categorisation<\/li>\n\n\n\n<li>Create response templates for common issues<\/li>\n\n\n\n<li>Configure automatic escalation rules<\/li>\n\n\n\n<li>Enable automated status updates<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Leverage Analytics for Improvement<\/strong>\n<ul class=\"wp-block-list\">\n<li>Monitor key performance metrics<\/li>\n\n\n\n<li>Track resolution times and satisfaction rates<\/li>\n\n\n\n<li>Identify common issues and bottlenecks<\/li>\n\n\n\n<li>Use insights to optimise support processes<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Measuring Success: Key Metrics to Track<\/h2>\n\n\n\n<p>Monitor these essential metrics to ensure your ticketing system is delivering value:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Average resolution time<\/li>\n\n\n\n<li>First response time<\/li>\n\n\n\n<li>Customer satisfaction scores<\/li>\n\n\n\n<li>Ticket volume by channel<\/li>\n\n\n\n<li>Agent productivity metrics<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Integration Capabilities<\/h2>\n\n\n\n<p>D365 Ticketing System seamlessly integrates with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Teams for collaborative problem-solving<\/li>\n\n\n\n<li>Power BI for advanced analytics<\/li>\n\n\n\n<li>SharePoint for document management<\/li>\n\n\n\n<li>Power Automate for custom workflows<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Future-Proofing Your Customer Service<\/h2>\n\n\n\n<p>The system continuously evolves with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-powered chatbots for 24\/7 support<\/li>\n\n\n\n<li>Predictive analytics for proactive issue resolution<\/li>\n\n\n\n<li>IoT integration for automated ticket creation<\/li>\n\n\n\n<li>Advanced customisation capabilities<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>A well-implemented <a href=\"https:\/\/www.youtube.com\/watch?v=avENUYBTBlA\" target=\"_blank\" rel=\"noopener\">D365<\/a> can transform your customer service from a cost centre to a competitive advantage. By leveraging the platform&#8217;s robust features, you can create a support experience that not only resolves issues efficiently but also builds lasting customer relationships.<\/p>\n\n\n\n<p>Ready to transform your customer service? <a href=\"https:\/\/osmosys.co\/contact-us\/\">Contact our experts<\/a> today for a personalised consultation on implementing or optimising your ticketing system.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, delivering exceptional customer service isn&#8217;t just an option \u2013 it&#8217;s a necessity. Microsoft Dynamics 365&#8217;s ticketing system stands out as a powerful solution that can revolutionise how you handle customer support.&nbsp; Let\u2019s unfold how to leverage this robust system to enhance your customer service operations. Why Your Business Needs a Dynamics 365 Ticketing System? [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":238675,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[52],"tags":[67,56,57],"class_list":["post-238674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dynamics-365","tag-dynamics-365","tag-microsoft-dynamics-365","tag-microsoft-dynamics-365-sales"],"modified_by":"mounika","jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/osmosys.co\/wp-content\/uploads\/2025\/01\/image-9.jpeg","_links":{"self":[{"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/posts\/238674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/comments?post=238674"}],"version-history":[{"count":1,"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/posts\/238674\/revisions"}],"predecessor-version":[{"id":238681,"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/posts\/238674\/revisions\/238681"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/media\/238675"}],"wp:attachment":[{"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/media?parent=238674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/categories?post=238674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/osmosys.co\/wp-json\/wp\/v2\/tags?post=238674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}