{"id":229307,"date":"2020-09-20T09:05:22","date_gmt":"2020-09-20T09:05:22","guid":{"rendered":"https:\/\/osmosys.co\/uk\/?p=229307"},"modified":"2023-12-26T11:23:58","modified_gmt":"2023-12-26T11:23:58","slug":"ticket-desk-365","status":"publish","type":"post","link":"https:\/\/osmosys.co\/uk\/ticket-desk-365\/","title":{"rendered":"TicketDesk365"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_padding=&#8221;4px|0px|4px|0px|true|true\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d-72px||||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-25px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-25px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|tablet\u201d&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; min_height=&#8221;\u201d21px\u201d&#8221; custom_margin=&#8221;\u201d||-1px||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221; custom_padding=&#8221;\u201d2px||0px|||\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>OVERVIEW<\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;\u201d120px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d75px\u201d&#8221; width_last_edited=&#8221;\u201don|desktop\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; custom_margin_tablet=&#8221;\u201d\u201d&#8221; custom_margin_phone=&#8221;\u201d\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||0px|false|false\u201d&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ul>\n<li>Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes.<\/li>\n<li><span>TicketDesk365<\/span>\u00a0is a Dynamics 365 app that can be used by end-users to raise support tickets from within the Dynamics CRM application itself.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;\u201d3_5\u2033,\u201d2_5\u2033&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;\u201d3_5\u2033&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d||||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-30px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-35px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221; custom_padding=&#8221;\u201d||||false|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ul>\n<li style=\"text-align: justify;\">\n<p><strong><em>Delight your customer and win them with your response time<\/em><\/strong><\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d-20px|||30px|false|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ol>\n<li>Streamline your support tickets<\/li>\n<li>Automate the workflow<\/li>\n<li>Track to closure<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;\u201d2_5\u2033&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;\u201dhttps:\/\/osmosys.co\/uk\/wp-content\/uploads\/sites\/6\/2020\/09\/Post-Ticket365-supportticket.png\u201d&#8221; align_tablet=&#8221;center&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;500ms&#8221; animation_intensity_slide=&#8221;10%&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; align_phone=&#8221;center&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_margin=&#8221;\u201d||10px|||\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>BENEFITS<\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;\u201d112px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d70px\u201d&#8221; width_last_edited=&#8221;\u201don|phone\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221; hover_enabled=&#8221;\u201d0\u2033&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ul>\n<li><span>TicketDesk365<\/span>\u00a0enables end-users to create support tickets and track them within Dynamics 365 application, without having to switch to other ticketing systems.<\/li>\n<li>The ease and flexibility of this app ensures collaboration and seamless communication between departments paving way for more productivity and quicker turn-around times.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;\u201d0px||||false|false\u201d&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; min_height=&#8221;\u201d21px\u201d&#8221; custom_margin=&#8221;\u201d||-1px||false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d-45px||||false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221; custom_padding=&#8221;\u201d2px||0px|||\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>FEATURES<\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;\u201d120px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d75px\u201d&#8221; width_last_edited=&#8221;\u201don|desktop\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; custom_margin_tablet=&#8221;\u201d\u201d&#8221; custom_margin_phone=&#8221;\u201d\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ul>\n<li>Create new tickets with ease<\/li>\n<li>Attach screenshots or documents<\/li>\n<li>Define ticket impact for immediate assistance<\/li>\n<li>Categorize tickets for easy tracking<\/li>\n<li>Quick search<\/li>\n<li>Prompt email notifications<\/li>\n<li>Configure email settings<\/li>\n<li>Export to excel for reporting<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_margin=&#8221;\u201d||10px|||\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>TICKET MANAGEMENT<\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; show_divider_last_edited=&#8221;\u201doff|desktop\u201d&#8221; divider_weight_tablet=&#8221;\u201d\u201d&#8221; divider_weight_phone=&#8221;\u201d\u201d&#8221; divider_weight_last_edited=&#8221;\u201don|phone\u201d&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;\u201d270px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d170px\u201d&#8221; width_last_edited=&#8221;\u201don|phone\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; custom_margin_tablet=&#8221;\u201d\u201d&#8221; custom_margin_phone=&#8221;\u201d\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|desktop\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ul>\n<li>This App is aimed at raising tickets for IT Support team from within Dynamics CRM. The initial phase of the App is designed to send emails to the respective IT Support team when a ticket is raised<\/li>\n<li>All the tickets can be managed from within CRM for the ease of customers\/li&gt;<\/li>\n<li>This is a one-way model only, where notifications are sent to the respective IT Support\u2019s ticketing system \u2013 to create a ticket accordingly<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;\u201d20px||20px||true|false\u201d&#8221; global_colors_info=&#8221;{}&#8221; column_structure=&#8221;\u201d4_4\u2033&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;\u201d4_4\u2033&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_2_text_color=&#8221;\u201d#36517a\u201d&#8221; header_2_font_size=&#8221;\u201d35px\u201d&#8221; background_size=&#8221;\u201dinitial\u201d&#8221; background_position=&#8221;\u201dtop_left\u201d&#8221; text_orientation=&#8221;\u201dcenter\u201d&#8221; width=&#8221;\u201d100%\u201d&#8221; max_width=&#8221;\u201d100%\u201d&#8221; custom_margin=&#8221;\u201d||10px|||\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>PLUGINS \/ CUSTOM WORKFLOW<\/h3>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;\u201d357px\u201d&#8221; width_tablet=&#8221;\u201d\u201d&#8221; width_phone=&#8221;\u201d228px\u201d&#8221; width_last_edited=&#8221;\u201don|phone\u201d&#8221; module_alignment=&#8221;\u201dcenter\u201d&#8221; custom_margin=&#8221;\u201d||-1px|||\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_divider][et_pb_text module_class=&#8221;\u201dcontent-text\u201d&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;\u201d15px\u201d&#8221; text_letter_spacing=&#8221;\u201d1px\u201d&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;\u201djustified\u201d&#8221; custom_margin=&#8221;\u201d|||30px|false|false\u201d&#8221; custom_margin_tablet=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_phone=&#8221;\u201d|||0px|false|false\u201d&#8221; custom_margin_last_edited=&#8221;\u201don|phone\u201d&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ol>\n<li><strong>Auto Number Plugin:<\/strong> Plugin to generate Issue# (Use default Dynamics CRM logic to generate this with no prefix or suffix but just an incremental number)<\/li>\n<li><strong>Ticket Notification Plugin:<\/strong> For the initial phase, this is to send email notification<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; 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theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3 style=\"text-align: center;\">If you\u2019d like to find out more about\u00a0<span>TicketDesk365<\/span>, get in touch with us today.<\/h3>\n<p>[\/et_pb_text][et_pb_button button_text=&#8221;\u201dContact&#8221; button_alignment=&#8221;\u201dcenter\u201d&#8221; _builder_version=&#8221;4.16&#8243; button_text_size=&#8221;\u201d16px\u201d&#8221; button_text_color=&#8221;\u201d#ffffff\u201d&#8221; button_bg_color=&#8221;\u201drgba(0,0,0,0.66)\u201d&#8221; button_border_width=&#8221;\u201d0px\u201d&#8221; button_border_radius=&#8221;\u201d0px\u201d&#8221; button_font=&#8221;\u201d|600|||||||\u201d&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; 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It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes. TicketDesk365\u00a0is a Dynamics 365 app that can be used by end-users to raise support tickets from within [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":229299,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[40],"tags":[],"class_list":["post-229307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ticket365"],"modified_by":null,"jetpack_featured_media_url":"https:\/\/osmosys.co\/uk\/wp-content\/uploads\/sites\/6\/2020\/09\/ticket365-latest-darkbg.jpeg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/posts\/229307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/comments?post=229307"}],"version-history":[{"count":11,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/posts\/229307\/revisions"}],"predecessor-version":[{"id":234132,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/posts\/229307\/revisions\/234132"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/media\/229299"}],"wp:attachment":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/media?parent=229307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/categories?post=229307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/tags?post=229307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}