{"id":227954,"date":"2019-10-23T12:39:34","date_gmt":"2019-10-23T12:39:34","guid":{"rendered":"http:\/\/183.82.96.65:3234\/osm-website\/?page_id=227954"},"modified":"2024-01-03T13:02:07","modified_gmt":"2024-01-03T13:02:07","slug":"customising-the-customer-journey","status":"publish","type":"page","link":"https:\/\/osmosys.co\/uk\/customising-the-customer-journey\/","title":{"rendered":"Customising the Customer Journey–Case study"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.33) 0%|rgba(0,0,0,0.39) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.33)” background_color_gradient_end=”rgba(0,0,0,0.39)” background_image=”https:\/\/osmosys.co\/uk\/wp-content\/uploads\/sites\/6\/2019\/10\/Case-study-image-6.jpg” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”78px||93px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.22.0″ text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”42px” header_font=”proxima nova|700|||||||” header_text_color=”#ffffff” header_font_size=”32px” header_letter_spacing=”-1px” text_orientation=”center” min_height=”86px” custom_margin=”24px||-65px||false|false” custom_padding=”||0px||false|true” custom_padding_tablet=”” custom_padding_phone=”|13px||13px|false|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Customising the Customer Journey<\/h1>\n

[\/et_pb_text][et_pb_divider divider_weight=”1px” _builder_version=”4.16″ width=”21%” module_alignment=”center” custom_margin=”55px||||false|false” custom_margin_tablet=”” custom_margin_phone=”64px||||false|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.22.0″ text_text_color=”#ffffff” text_font_size=”23px” header_font=”proxima nova||||||||” header_text_color=”#ffffff” header_3_font=”Open Sans||||||||” header_3_text_color=”#ffffff” header_4_font=”proxima nova||||||||” header_4_text_color=”#ffffff” text_orientation=”center” custom_margin=”20px||||false|false” global_colors_info=”{}” content__hover_enabled=”off|desktop” content__hover=”<\/p>\n

Description about the web appliaction
\nLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.<\/p>\n

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Using Dynamics 365 in the Retail Sector<\/span><\/h3>\n<\/div>\n

<\/h4>\n<\/div>\n

[\/et_pb_text][et_pb_text content_tablet=”” content_phone=”<\/p>\n

Osmosys partnered with a US-based housing service provider to successfully design and develop a web-based enterprise application to enhance their customer service. <\/span><\/p>\n

” content_last_edited=”on|desktop” _builder_version=”4.22.0″ text_font=”Open Sans||||||||” text_text_color=”#ffffff” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″ disabled_on=”on|off|off”]<\/p>\n

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Delivering sustainable competitive advantage through a customised, informative and engaging Microsoft Dynamics 365 customer shopping solution.<\/span><\/p>\n<\/div>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_class=” ds-carousel-section” _builder_version=”4.16″ custom_margin=”|-4px||-4px|false|true” custom_margin_tablet=”” custom_margin_phone=”|0px||0px|false|true” custom_margin_last_edited=”on|phone” custom_padding=”|85px||85px|false|true” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”|0px||0px|false|true” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”-4px|auto||auto||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”proxima nova||||||||” header_2_text_color=”#134880″ header_2_font_size=”41px” background_size=”\u201dinitial\u201d” background_position=”\u201dtop_left\u201d” text_orientation=”\u201dcenter\u201d” width=”\u201d100%\u201d” max_width=”\u201d100%\u201d” custom_margin=”\u201d||10px|||\u201d” global_colors_info=”{}”]<\/p>\n

Industry<\/h2>\n

[\/et_pb_text][et_pb_divider divider_weight=”1px” _builder_version=”4.16″ width=”21%” min_height=”3px” custom_margin=”5px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”\u201dcontent-text\u201d” _builder_version=”4.22.0″ text_font=”Open Sans||||||||\u201d” text_text_color=”#324158″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||20px||false|false” global_colors_info=”{}”]In the retail industry, supporting customer demand, while managing the supply of goods to customers and preserving the business-to-customer relationship is paramount.<\/p>\n

To fulfill customer needs and attract new customers in the process, retailers must keep up with changes in customer buying habits and trends.<\/p>\n

Our Client, a dynamic European retail enterprise, needed an intuitive, engaging and informative solution that would make the shopping experience fun and rewarding and ultimately deliver a sustainable and competitive advantage.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.16″ custom_margin_tablet=”” custom_margin_phone=”-19px||-19px||true|false” custom_margin_last_edited=”on|phone” custom_padding_tablet=”” custom_padding_phone=”” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”proxima nova||||||||” header_2_text_color=”#134880″ header_2_font_size=”41px” background_size=”\u201dinitial\u201d” background_position=”\u201dtop_left\u201d” text_orientation=”\u201dcenter\u201d” width=”\u201d100%\u201d” max_width=”\u201d100%\u201d” custom_margin=”\u201d||10px|||\u201d” global_colors_info=”{}”]<\/p>\n

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Client Requirement<\/h2>\n<\/div>\n

[\/et_pb_text][et_pb_divider divider_weight=”1px” _builder_version=”4.16″ width=”21%” min_height=”3px” custom_margin=”5px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”\u201dcontent-text\u201d” _builder_version=”4.22.0″ text_font=”Open Sans||||||||\u201d” text_text_color=”#324158″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||20px||false|false” global_colors_info=”{}”]Our Client was facing challenges with their store operations and their ability to track inventories in real time. The use of a number of disparate and outdated systems to collect and analyse various types of data from each customer held them back from delivering outstanding, efficient and product-centred customer service, and building customer loyalty.<\/p>\n

Osmosys could see that they needed a customised CRM solution to provide information on crucial trends, consumer behaviors, and patterns of sale by gathering and evaluating sales data. This would help them to collaborate customer information, formulate better strategies, take crucial decisions and develop customer programs to run an effective retail operation.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”proxima nova||||||||” header_2_text_color=”#134880″ header_2_font_size=”41px” background_size=”\u201dinitial\u201d” background_position=”\u201dtop_left\u201d” text_orientation=”\u201dcenter\u201d” width=”\u201d100%\u201d” max_width=”\u201d100%\u201d” custom_margin=”\u201d||10px|||\u201d” global_colors_info=”{}”]<\/p>\n

Our Solution<\/h2>\n

[\/et_pb_text][et_pb_divider divider_weight=”1px” _builder_version=”4.16″ width=”21%” min_height=”3px” custom_margin=”5px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”\u201dcontent-text\u201d” _builder_version=”4.22.0″ text_font=”Open Sans||||||||\u201d” text_text_color=”#324158″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||20px||false|false” global_colors_info=”{}”]By enhancing task and data processes, our Microsoft Dynamics CRM solutions allowed our Client to offer its customers the very best customer service, thanks to enhanced operational efficiency and data management.<\/p>\n

New customised dashboards and views for management reports offer a graphical representation of sales data, making it easy to understand at a glance while tracking the performance of the team members.<\/p>\n

A 360-degree-view of the customer enables our Client to deliver a multi-channel customer experience, with access to their transaction history. Teams can look at common data and use the CRM analytical tools to better understand patterns of behavior, before sending relevant communications to them for a much more rewarding and tailored customer experience.<\/p>\n

For information on how we can help your business deliver exceptional customer service, get in touch with Osmosys today.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ min_height=”314px” custom_margin=”-16px||-16px||true|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”proxima nova||||||||” header_2_text_color=”#134880″ header_2_font_size=”41px” background_size=”\u201dinitial\u201d” background_position=”\u201dtop_left\u201d” text_orientation=”\u201dcenter\u201d” width=”\u201d100%\u201d” max_width=”\u201d100%\u201d” custom_margin=”\u201d||10px|||\u201d” global_colors_info=”{}”]<\/p>\n

Results<\/h2>\n

[\/et_pb_text][et_pb_divider divider_weight=”1px” _builder_version=”4.16″ width=”21%” min_height=”3px” custom_margin=”5px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”\u201dcontent-text\u201d” _builder_version=”4.16″ text_font=”Open Sans||||||||\u201d” text_text_color=”#324158″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”||20px||false|false” global_colors_info=”{}”]Since implementation, the client has processed thousands of applications smoothly on time, with a 32% rise in the number of applications processed.<\/p>\n

Processing time has been cut by an average of 40% and clear workflows for each application make it simpler for agents to simpler to track the progress of each case, as well as enabling them to quickly review an existing case and add their own contributions where necessary.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_color=”#dbdbdb” width=”81%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”1482px” module_alignment=”center” min_height=”273px” custom_margin=”26px||11px||false|false” custom_padding=”48px|89px|48px|89px|true|true” custom_padding_tablet=”|35px||35px|false|true” custom_padding_phone=”|40px||40px|false|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/osmosys.co\/uk\/wp-content\/uploads\/sites\/6\/2024\/01\/Screenshot_2019-10-25_15-48-34.png” title_text=”Screenshot_2019-10-25_15-48-34″ _builder_version=”4.22.0″ custom_margin=”150px|||-64px|false|false” custom_padding=”|0px|||false|false” hover_enabled=”0″ global_colors_info=”{}” align_last_edited=”on|tablet” align_tablet=”center” sticky_enabled=”0″ custom_margin_last_edited=”on|tablet” custom_margin_tablet=”0px|||-64px|false|false” align_phone=”center” custom_margin_phone=”0px|||-64px|false|false”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.22.0″ text_font=”Open Sans||||||||” text_text_color=”#324158″ custom_margin=”||10px|||” custom_padding=”|0px||||” global_colors_info=”{}”]<\/p>\n

“Osmosys has built and maintained our immigration application management product for 4 years and communication throughout this time has been a breeze. The team is quick to respond to any queries that I may have and provides us with regular and timely updates on improvements and developments. Our App is currently being used here by our team on a daily basis and Osmosys has supported us swiftly with any issues that we’ve had.<\/p>\n

\u00a0I am very satisfied with their work and would have no hesitation in recommending their services to others.”<\/p>\n

\u200b<\/span>M Penny<\/strong><\/p>\n

Director, Hong Kong Visa Centre, Hong Kong<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”#F2F2F2″ background_enable_image=”off” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” module_alignment=”center” custom_margin=”4px||0px||false|false” custom_padding=”1px||88px||false|false” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”-9px|auto||auto||” custom_padding=”33px||0px||false|false” custom_padding_tablet=”” custom_padding_phone=”33px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.22.0″ header_font=”proxima nova||||||||” header_text_align=”center” header_text_color=”#134880″ header_2_font=”proxima nova||||||||” header_2_text_align=”center” header_2_text_color=”#134880″ header_2_font_size=”41px” background_size=”\u201dinitial\u201d” background_position=”\u201dtop_left\u201d” text_orientation=”\u201dcenter\u201d” width=”\u201d100%\u201d” max_width=”\u201d100%\u201d” custom_margin=”\u201d||10px|||\u201d” custom_padding=”||0px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Read More Case Studies<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ custom_margin=”||||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider color=”#CF3033″ divider_weight=”3px” _builder_version=”4.22.0″ width=”24%” module_alignment=”center” min_height=”67px” custom_margin=”-10px||-82px||false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”2px||17px||false|false” border_width_top=”0px” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ width=”69.4%” width_tablet=”82%” width_phone=”” width_last_edited=”on|phone” module_alignment=”center” custom_margin=”15px||||false|false” custom_margin_tablet=”||||true|true” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”42px||0px|||” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”22px|0px|22px|0px|true|true” link_option_url=”#” box_shadow_style=”preset1″ box_shadow_vertical=”0px” box_shadow_blur=”20px” box_shadow_spread=”1px” box_shadow_color=”#d3d3d3″ global_colors_info=”{}” box_shadow_blur__hover_enabled=”on|hover” box_shadow_blur__hover=”15px”][et_pb_image src=”https:\/\/osmosys.co\/uk\/wp-content\/uploads\/sites\/6\/2019\/10\/Screenshot_2019-10-22_10-17-16.png” align=”center” force_fullwidth=”on” _builder_version=”4.16″ min_height=”62px” max_height=”1000px” custom_margin=”-22px||32px||false|false” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.22.0″ header_3_font=”proxima nova||||||||” header_3_text_color=”#134880″ header_3_font_size=”21px” custom_margin=”-10px|20px|13px|20px|false|true” global_colors_info=”{}”]<\/p>\n

There’s No Place Like Home<\/span><\/h3>\n

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How we\u00a0Enabled Corporate Housing Providers in the US\u00a0<\/span><\/p>\n

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The Genius CRM<\/span><\/h3>\n

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Putting Student Data at your Fingertips<\/span><\/p>\n

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Keeping your Medicines Cool<\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.16″ text_font=”Open Sans||||||||” text_text_color=”#324158″ custom_margin=”|20px|28px|20px|false|true” global_colors_info=”{}”]<\/p>\n

How Osmosys helped to reduce medicine wastage<\/span><\/p>\n

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Customising the Customer Journey Using Dynamics 365 in the Retail Sector Delivering sustainable competitive advantage through a customised, informative and engaging Microsoft Dynamics 365 customer shopping solution. IndustryIn the retail industry, supporting customer demand, while managing the supply of goods to customers and preserving the business-to-customer relationship is paramount. To fulfill customer needs and attract […]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-227954","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/pages\/227954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/comments?post=227954"}],"version-history":[{"count":28,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/pages\/227954\/revisions"}],"predecessor-version":[{"id":234716,"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/pages\/227954\/revisions\/234716"}],"wp:attachment":[{"href":"https:\/\/osmosys.co\/uk\/wp-json\/wp\/v2\/media?parent=227954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}