TicketDesk365

Retain historical data of your service tickets within your own CRM

OVERVIEW

  • Often businesses spend lot of time and money in acquiring ticketing systems to manage their internal support issues. It is also one of the costliest functions because of the complexities involved in managing cross-department communications and processes.
  • TicketDesk365 is a Dynamics 365 app that can be used by end-users to raise support tickets from within the Dynamics CRM application itself.
  • Delight your customer and win them with your response time

  1. Streamline your support tickets
  2. Automate the workflow
  3. Track to closure

BENEFITS

  • TicketDesk365 enables end-users to create support tickets and track them within Dynamics 365 application, without having to switch to other ticketing systems.
  • The ease and flexibility of this app ensures collaboration and seamless communication between departments paving way for more productivity and quicker turn-around times.

FEATURES

  • Create new tickets with ease
  • Attach screenshots or documents
  • Define ticket impact for immediate assistance
  • Categorize tickets for easy tracking
  • Quick search
  • Prompt email notifications
  • Configure email settings
  • Export to excel for reporting

TICKET MANAGEMENT

  • This App is aimed at raising tickets for IT Support team from within Dynamics CRM. The initial phase of the App is designed to send emails to the respective IT Support team when a ticket is raised
  • All the tickets can be managed from within CRM for the ease of customers/li>
  • This is a one-way model only, where notifications are sent to the respective IT Support’s ticketing system – to create a ticket accordingly

PLUGINS / CUSTOM WORKFLOW

  1. Auto Number Plugin: Plugin to generate Issue# (Use default Dynamics CRM logic to generate this with no prefix or suffix but just an incremental number)
  2. Ticket Notification Plugin: For the initial phase, this is to send email notification

If you’d like to find out more about TicketDesk365, get in touch with us today.

Navigate The Digital World
With A Trusted Partner

STAY AHEAD OF THE CURVE WITH OSMOSYS

Navigate The Digital World
With A Trusted Partner

STAY AHEAD OF THE CURVE WITH OSMOSYS

20+ Yrs

Experience

150+

Experts

ISO

Certified

Why Osmosys?

  • Experience in wide range of technologies, tools and platforms.
  • Global footprint to provide necessary support and coordination for complex projects.
  • Robust development and testing methodologies to ensure quality and reliability.
  • Seamless collaboration between all stakeholders to implement tailored solutions.
  • Compliance to security standards and industry best practices.
  • Scalable and flexible in adapting to changing requirements for successful long-term partnerships.

Technical Advocacy

  • Offer guidance to clients on how to leverage technology effectively.
  • Work with end users to demystify intricate technical concepts of business applications.
  • Act as a trusted advisor to assist users in optimizing their workflows and achieving their objectives.
  • Work closely with stakeholders to monitor and and review ROI on their IT spends.

Custom Development

  • Offer end-to-end custom software development services, with emphasis on creating solutions that solves specific set of challenges being faced by clients.
  • Work with functional users to help with research, design, develop, test, deploy, maintain and support.
  • Operationalize Service Levels to ensure the ongoing application maintenance and support services are seamless.
  • Manage feature application enhancements and upgrades.

Cloud Migration

  • Enables easy access and improved productivity through cloud migration.
  • Cost-effective use of services like Office 365 and SharePoint, paying only for required usage.
  • Tailored strategy considering file types, security, and organizational size.
  • Simplifies IT by moving away from complex on-premise infrastructure.
  • Osmosys consultants offer personalized guidance for a seamless transition to the cloud.

Why Osmosys?

  • Experience in wide range of digital technologies, tools and platforms.
  • Global footprint to provide necessary support and coordination for complex projects.
  • Robust development and testing methodologies to ensure quality and reliability.
  • Seamless collaboration between all stakeholders to implement tailored solutions.
  • Compliance to security standards and industry best practices.
  • Scalable and flexible in adapting to changing requirements for successful long-term partnerships.

Technical Advocacy

  • Offer guidance to clients on how to leverage technology effectively.
  • Work with end users to demystify intricate technical concepts of business applications.
  • Act as a trusted advisor to assist users in optimizing their workflows and achieving their objectives.
  • Work closely with stakeholders to monitor and and review ROI on their IT spends.

Custom Development

  • Offer end-to-end custom software development services, with emphasis on creating solutions that solves specific set of challenges being faced by clients.
  • Work with functional users to help with research, design, develop, test, deploy, maintain and support.
  • Operationalize Service Levels to ensure the ongoing application maintenance and support services are seamless.
  • Manage feature application enhancements and upgrades.

Cloud Migration

  • Enables easy access and improved productivity through cloud migration.
  • Cost-effective use of services like Office 365 and SharePoint, paying only for required usage.
  • Tailored strategy considering file types, security, and organizational size.
  • Simplifies IT by moving away from complex on-premise infrastructure.
  • Osmosys consultants offer personalized guidance for a seamless transition to the cloud.

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In today’s dynamic world Digital Transformation is more than digitisation & computerisation of systems.

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